Spanish Contact Center Specialist — Multichannel Banking Support

ING Hubs Philippines; Metro Manila; On-site; PHP 279,000 - 502,000; Full time

Benefits offered by this job

Competitive compensation

International work environment

Continuous learning

Job summary

ING Hubs Philippines is seeking a Spanish Contact Center Professional to support Spanish-speaking customers across chat, phone, email, and other channels. You will navigate daily banking needs, process requests accurately, and uphold regulatory requirements while collaborating with teams across the organization.

The role emphasizes delivering exceptional customer service, continuous improvement, and adherence to risk and compliance standards in a dynamic, international environment.

Qualifications

• Fluency in Spanish (written and verbal) required.
• Strong English communication (written and verbal).
• A college degree or equivalent professional experience in banking, shared services, customer service, or a BPO environment.
• Experience supporting Spanish-speaking customers is an advantage.
• Excellent customer service and problem-solving abilities.
• Analytical thinking and attention to detail.
• Flexibility and adaptability in a dynamic environment.
• Ability to work independently while collaborating effectively with others.
• Working knowledge of Microsoft Office applications.
• Willingness to obtain role-related certifications when required.
• Ability to manage multiple priorities while maintaining quality and accuracy.

Responsibilities

• Deliver excellent customer service to Spanish-speaking customers across multiple communication channels.
• Handle customer inquiries related to payments, cards, online banking, and other daily banking products.
• Communicate professionally and confidently in both Spanish and English.
• Process customer requests accurately while adhering to relevant regulations and procedures.
• Manage end-to-end resolution of customer inquiries and complaints.
• Identify and correct system-generated responses when necessary.
• Adapt across different processes and channels based on business needs.
• Support productivity, quality, and turnaround-time objectives.
• Collaborate with colleagues and stakeholders to achieve shared goals.
• Apply risk and compliance standards in daily operations.
• Contribute to continuous improvement and operational excellence initiatives.

Skills

Spanish fluency

English communication

Banking/shared services experience

Customer service excellence

Analytical thinking

Attention to detail

Flexibility/adaptability

Independent working with teamwork

Multichannel communication

Education

College degree or equivalent

Tools

Microsoft Office

Job description

ING Hubs Philippines is seeking a Spanish Contact Center Professional to support Spanish-speaking customers across chat, phone, email, and other channels. You will navigate daily banking needs, process requests accurately, and uphold regulatory requirements while collaborating with teams across the organization.

The role emphasizes delivering exceptional customer service, continuous improvement, and adherence to risk and compliance standards in a dynamic, international environment.