Senior Host, Loyalty Marketing

melcoresorts; Manila; On-site; PHP 480,000 - 720,000; Full time

Job summary

City of Dreams Manila invites a Senior Host, Loyalty Marketing to lead development and execution of loyalty programs, drive patronage, and provide on-site event support as needed.

The role requires at least 1 year in gaming, a Marketing degree, and strong communication with excellent English. Flexibility for rotating shifts and collaboration with management are essential.

Qualifications

• Minimum 1 year of experience in the gaming industry.
• Degree holder in Marketing major.
• Excellent communication skills with strong customer service orientation.
• Fluent in spoken & written English; knowledge of other languages is advantageous.

Responsibilities

• Assist in implementing day-to-day promotional activities and events that drive visitation.
• Assist the Assistant Manager in preparing program documentation and reports.
• Assist in compiling post-promotion data for evaluation.
• Maintain understanding of promotional details and handle internal/external enquiries.
• Maintain a professional and friendly approach with internal and external parties.
• Conduct market research and gather market intelligence for Management.
• Monitor launched programs to ensure procedures/policies are followed.

Skills

Communication

Customer service

Organization

Data archiving

English fluency

MS Office

Discretion

Education

Marketing degree

Tools

MS Office

Job description

REQ15056 Senior Host, Loyalty Marketing (Open Date: 07/09/2026)

POSITION SUMMARY

The Senior Host, Loyalty Marketing plays a key role in the development and implementation of City of Dreams Manila Loyalty Marketing. Coordinate and assist with all initiatives to drive patronage into the property and updates market research. This role is also responsible for providing on-site support and assistance during the event whenever necessary.

PRIMARY RESPONSIBILITIES

• Assists in implementing the day to day resorts promotional activities and events that drives visitation.
• Assists the Assistant Manager in preparing the program documentation, such as creative brief, legal document, proposal and report summary.
• Assists the Assistant Manager in compiling post promotion program data for evaluation.
• Have a full understanding of all promotional details and handles internal and external enquiries effectively.
• Maintain a professional and friendly approach in dealing with internal and external parties.
• Conduct market research as instructed and obtain other market intelligences for Management.
• Monitors launched programs to ensure all procedures and policies are implemented as planned.

QUALIFICATIONS

I. Experience

• Minimum 1-year experience in the gaming industry
• Relevant previous work experience

II. Education

• Degree holder in Marketing major

III. Skills / Competencies

• Excellent communication skills with strong customer service orientation
• Excellent organizational and time management skills
• Good data archiving skill is needed
• Fluent in spoken & written English, knowledge of spoken other languages is advantageous
• Proficient in PC knowledge (MS Office)
• Ability to maintain confidentially and action sensitive issues with discretion

IV. Other Attributes

• Able to work rotating shifts
• Multi-tasking and work under pressure