Senior Host, Global Marketing: Premium Player Growth Lead

Melco Resorts Ltd; Manila; On-site; PHP 800,000 - 1,200,000; Full time

Job summary

Melco Resorts & Entertainment Limited, City of Dreams Manila, seeks a Senior Host, Global Marketing to cultivate premium mass players from internal databases and networks outside the property. You will maintain relationships, hit client quotas, and deliver top-tier guest service during visits, ensuring future visitation and ongoing assistance.

The role requires strong guest services experience, English proficiency, and the ability to manage large client databases, with knowledge of gaming

Qualifications

• Experience in guest services or premium player fields.
• Experience in sales or customer service, preferably in gaming marketing.
• Knowledge of Philippine gaming business is an advantage.
• At least 1 year of experience in sales or customer service.

Responsibilities

• Identify, develop and acquire new premium players from existing database and networks.
• Achieve client quotas, performance targets and business goals set by Management.
• Provide professional customer relationship services to guests and maintain contact for future visits.
• Acquire and develop premium players by understanding interests and encouraging repeat visits.
• Support marketing events and programs to attract patrons to visit the property.
• Maintain a database of players aligned with Management expectations.
• Inform guests about promotions via mail, telemarketing, and in-house contacts to drive visits.
• Maintain confidentiality of guest information at all times.
• Provide premium guest experience and professional guest relations.
• Perform other duties as assigned by the Manager, Global Marketing.

Skills

Interpersonal & communication

Computer literacy

Multilingual (Chinese/Japanese/Korean)

Analytical problem solving

Education

Degree in Business Admin or Marketing

Job description

Melco Resorts & Entertainment Limited, City of Dreams Manila, seeks a Senior Host, Global Marketing to cultivate premium mass players from internal databases and networks outside the property. You will maintain relationships, hit client quotas, and deliver top-tier guest service during visits, ensuring future visitation and ongoing assistance.

The role requires strong guest services experience, English proficiency, and the ability to manage large client databases, with knowledge of gaming