Elite Guest Concierge, Resorts & Loyalty Marketing

melcoresorts

Manila

On-site

PHP 420,000 - 640,000

Full time

2 days ago

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Job summary

Melco Resorts Manila is seeking a motivated Senior Host, Resorts & Loyalty Marketing to recruit players for the loyalty program and assist with membership transactions on the floor and at Melco Club counters.

The role includes greeting guests, promoting benefits, and providing courteous service to maximize guest satisfaction. Flexibility for weekends, evenings, overnight, and holidays is required to meet operational needs.

Qualifications

Proven excellent customer service skills, energetic and enthusiastic
Fluent in spoken English; knowledge of other languages is an advantage
Willing to work on a shifting schedule
Flexible and accommodating, as the role may require extra hours out of normal work hours

Responsibilities

Station at Melco Club counters and recruitment points to sign up players for the loyalty program
Recruit and register players to the loyalty program through walk-in or on-floor recruitment
Promote loyalty program benefits and facilities to guests
Assist guests with gaming machines, table games, and inquiries, relay guest feedback to Management
Handle membership transactions, complaints and inquiries professionally
Execute gaming promotional activities and ensure confidentiality of customer information
Greet and interact with guests on arrival and departure, coordinating Elite guest arrangements with other departments