Guest Experience Lead: Resorts & Loyalty Marketing

Melco Resorts & Entertainment; Manila; On-site; PHP 391,000 - 614,000; Full time

Job summary

Melco Resorts & Entertainment in Manila is seeking a Senior Host, Resorts & Loyalty Marketing to drive recruitment to the loyalty program on the gaming floor and assist with membership transactions at Melco Club.

The role supports airport operations by delivering courteous, professional service to Elite guests, greeting guests, and maintaining a professional first impression. Coordination with departments ensures Elite guest arrangements and flexible hours including weekends and holidays.

Qualifications

• One year or more relevant experience in customer service or related is preferred.
• Appropriate tertiary education.
• Fluent in spoken English; knowledge of other languages is an advantage.

Responsibilities

• Recruit and register players to the loyalty program of City of Dreams Manila through walk-in or on-floor direct recruitment.
• Promote the loyalty program by informing guests of the benefits and facilities associated.
• Assist guests with all gaming machines, table games, gaming inquiries and communicate guest feedback to Management.
• Handle membership related transactions, customers’ complaints, and enquiries professionally.
• Execute gaming promotional activities.
• Always maintains strict confidentiality of customer information.
• Performs positive interaction upon meet and greet at airports/designated areas with guests during arrival and departure.
• Coordinates with other departments within and outside City of Dreams Manila for the preparation of required arrangements for Elite guests.
• Must work independently and unsupervised with the ability to follow-up as required.
• Ability to work flexible hours including weekends, evenings, overnight, and public holidays.

Skills

Customer service

Guest relations

Communication

Education

Tertiary education

Job description

Melco Resorts & Entertainment in Manila is seeking a Senior Host, Resorts & Loyalty Marketing to drive recruitment to the loyalty program on the gaming floor and assist with membership transactions at Melco Club.

The role supports airport operations by delivering courteous, professional service to Elite guests, greeting guests, and maintaining a professional first impression. Coordination with departments ensures Elite guest arrangements and flexible hours including weekends and holidays.