Global Marketing Senior Manager, Elite Services

Melco Resorts & Entertainment Limited

Manila

On-site

PHP 1,200,000 - 1,800,000

Full time

5 days ago

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Job summary

Melco Resorts & Entertainment Limited in Manila seeks a Senior Manager, Global Marketing – Elite Sales to drive customer development and retention for Premium Direct Market segments at City of Dreams Manila. You will work with the Vice President, Global Marketing to develop profitable relationships and oversee daily marketing activities with the Elite Services team.

You will maintain top Global Marketing customers, establish programs, liaise with Elite Services, and ensure timely delivery of

Qualifications

Minimum of 3 years supervisory experience in gaming, hospitality or related industry.
Extensive knowledge of the Elite Services for Global Market.
Strong knowledge of local and other cultures.

Responsibilities

Promotes services and products for Global Marketing customers of City of Dreams Manila.
Develops and oversees acquisition, retention and service of Global Marketing and supports programs and strategies for Global market.
Retains Global Marketing customers and increases loyalty by being their personal contact and delivering excellent service.
Establishes close professional relationships with Global Marketing customers regularly.
Keeps abreast of City of Dreams Manila’s Li Ying Club Rolling Programs and other promotions.
Liaises with Elite Services to ensure Elite customers have a remarkable visit.
Ensures that customer programs are established, marketed and implemented efficiently.
Meets and greets customers when needed.
Maintains contact with the Top 50 customers in the Philippines & Globally.
Develops and maintains profiles of key Global Marketing customers and coordinates with Elite Services for a remarkable experience at Melco properties.