Senior Facilities Manager

Jones Lang LaSalle Incorporated; Philippines; On-site; PHP 600,000 - 1,200,000; Full time

Job summary

Jones Lang LaSalle (JLL) is seeking a Facilities Manager to oversee on-site services at our Quezon, Philippines locations. The FM will be responsible for delivering all facilities services in accordance with the contract, and for achieving contractual KPIs and SLAs while ensuring tenant satisfaction.

You will lead the FM team, coordinate with service providers and building staff, and work closely with the local client to implement operating strategies, safety programs, and efficient workplace

Responsibilities

• Manage all aspects of facilities services and KPIs/SLA delivery.
• Lead FM team, service providers, and building staff to meet targets.
• Coordinate with client site leadership to implement operating strategies, safety programs, and efficient workplace operations.

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

The Facilities Manager (FM) is responsible for managing all aspects of facilities service as detailed in the scope of works section of the contract and will report to the Senior Facilities Manager or Regional FM. In this capacity, the jobholder will be the person responsible for the service delivery at specified locations, which will be measured by contractual KPIs or SLAs. The role will have functional accountability for an assigned sector of the Client Sites and the jobholder is responsible for all aspects of client and tenant satisfaction.

The FM is responsible for working directly with the local client to ensure a thorough understanding of their objectives and the implementation of acceptable property-specific operating strategies that achieve these required standards. Once developed the FM must oversee the implementation of all approved initiatives and programs, by managing and coordinating the efforts of the FM team (e.g. direct reports, service providers, contractors, and building employees) to achieve the goals.

The FM is responsible for representing Jones Lang LaSalle in the local and regional business and real estate community in order to promote Jones Lang LaSalle’s reputation and capabilities to prospective tenants and clients. Communication with Site Leadership team (Country Manager, HR, Finance Legal, IT etc.). Preparation and distribution of Quarterly / Annual Business Review (QBR / ABR) information to client’s satisfaction. Procurement of goods and services for client’s buildings utilizing Jones Lang LaSalle sourcing teams. Hold regular meetings with Landlord, ensuring that terms of lease are being provided to client – e.g. external maintenance, central plant management. Responsibility for meeting KPI’s and SLA’s defined within the contract.

Project Management during built-out phases, liaising with architects/landlords, organizing work schedules, etc. Site Inspections (with other members of Facility Team): Daily cleaning, Heating, ventilation, air conditioning, Landscaping (when present). Ensure that contracted resources deliver work to meet duration and quality targets, addressing and ensuring the correction of under-performance issues. Establish and operate the information systems necessary for effective scheduling and recording of contract work.

Processing and controlling of invoices and work orders, opening and monitoring budgets in the financial system (Oracle), preparing and updating forecasts. Oversee and follow up on all technical maintenance for installations (AC/heating/fire extinguishing system, electrical installations etc.). Purchasing of furniture, organization of internal departmental office/space moves. Manage a team of receptionists and an Office Services Coordinator/ Building Operations Coordinator, including allocating resource, delegating workload, ensuring adherence to best practices etc. (roles not present on every site). General administration of department, (holidays, training, performance reviews etc.). Updating and maintaining official safety documents, liaise with government authorities. Organization of fire evacuation and first aid training for employees.

Location: On-site –Quezon, Philippines

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