Senior Enterprise Service Intelligence & Reliability Lead

Axos Clearing LLC; Manila, Hinoba-an; On-site; PHP 1,200,000 - 2,400,000; Full time

Job summary

Axos Clearing LLC is seeking an experienced professional to own enterprise service-health scorecards, reliability analytics, and executive reporting. You will lead service intelligence initiatives and connect incidents and risks to leadership priorities to drive measurable improvements.

The role emphasizes governance, cross-functional collaboration, and translating complex data into business risks for decision makers.

Qualifications

• Minimum 10+ years in service management, reliability, technology operations, analytics or business engagement.
• Experience leading enterprise reporting and governance.
• Ability to synthesize technical evidence into business risk and decisions.

Responsibilities

• Define service intelligence model, scorecards and executive reporting.
• Lead Service Intelligence Partners and reliability insight cadence.
• Connect services, journeys, incidents and risks to leadership priorities.
• Ensure insights become owned and traceable improvement actions.

Skills

Service management

Reliability

Technology operations

Analytics

Business engagement

Tools

Power BI

Job description

Axos Clearing LLC is seeking an experienced professional to own enterprise service-health scorecards, reliability analytics, and executive reporting. You will lead service intelligence initiatives and connect incidents and risks to leadership priorities to drive measurable improvements.

The role emphasizes governance, cross-functional collaboration, and translating complex data into business risks for decision makers.