Lead, Enterprise Service Intelligence

axos; Manila; On-site; PHP 1,800,000 - 2,400,000; Full time

Job summary

Axos is seeking a senior service management professional to own enterprise service-health scorecards, reliability analytics and executive insights from our Manila office. You will drive data-driven decisions that elevate service quality and business outcomes across enterprise stakeholders.

You will define service intelligence models, lead governance for enterprise reporting, and connect services, incidents and risks to leadership priorities, turning insights into measurable improvement actions

Qualifications

• 10+ years in service management, reliability, technology operations, analytics or business engagement.
• Experience leading enterprise reporting and governance.
• Ability to synthesize technical evidence into business risk and decisions.

Responsibilities

• Define service intelligence model, scorecards and executive reporting
• Lead Service Intelligence Partners and reliability insight cadence
• Connect services, journeys, incidents and risks to leadership priorities
• Ensure insights become owned and traceable improvement actions

Skills

Service management

Reliability

Analytics

Business engagement

Tools

Power BI

Job description

About This Job

Own enterprise service-health scorecards, customer-impact visibility, reliability analytics and executive insights.

Key Responsibilities

• Define service intelligence model, scorecards and executive reporting
• Lead Service Intelligence Partners and reliability insight cadence
• Connect services, journeys, incidents and risks to leadership priorities
• Ensure insights become owned and traceable improvement actions

Minimum Qualifications

• 10+ years in service management, reliability, technology operations, analytics or business engagement
• Experience leading enterprise reporting and governance
• Ability to synthesize technical evidence into business risk and decisions

Preferred Qualifications

• Financial-services experience
• Service portfolio, SLO, Power BI or analytics experience
• ITIL, SRE or business relationship management certification

About Axos

Born digital-first, Axos delivers financial tools and services that allow individuals, small businesses, and companies to access and manage their money how, when, and where they want. We're a diverse team of dynamic, insightful, and independent innovators who are excited to provide technology-driven solutions that offer unbeatable value to our customers.

Axos Financial is our holding company and is publicly traded on the New York Stock Exchange under the symbol "AX" (NYSE: AX).

Learn More about working at Axos Business Center

Learn More about working at Axos Business Center

Pre-Employment Background Check, Medical, and Drug Test:

All offers are contingent upon the candidate successfully passing a credit check, criminal background check, and pre-employment medical and drug screening.

Equal Employment Opportunity:

Axos is an Equal Opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, religious creed, color, sex (including pregnancy, breast feeding and related medical conditions), gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship status, military and veteran status, marital status, age, protected medical condition, genetic information, physical disability, mental disability, or any other protected status in accordance with all applicable federal, state, and local laws.

Job Functions and Work Environment:

While performing the duties of this position, the employee is required to sit for extended periods of time. Manual dexterity and coordination are required while operating standard office equipment such as computer keyboard and mouse, calculator, telephone, copiers, etc.

The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.