Global Cloud Service Delivery Manager

OpenText; Makati; In loco; PHP 1.200.000 - 1.800.000; Tempo pieno

Descrizione del lavoro

OpenText is seeking a Cloud Service Manager to own end-to-end service delivery for a portfolio of customer accounts. You will act as trusted advisor, partner with global cross-functional teams, and drive service excellence across cloud-based services in a dynamic, on-site environment.

You will work across APAC, EMEA, and North America, lead client service reviews, report status to executives, and mentor team members.

Competenze

• 6+ years of experience in customer relationship management, service delivery, technical account management, or a similar client-facing role.
• Proven experience owning and managing customer accounts and driving successful service delivery outcomes.
• Strong communication and stakeholder management skills.
• Experience coordinating multiple projects, priorities, and deliverables in a fast-paced environment.
• Leadership experience including mentoring, coaching, or managing team members.
• Experience supporting cloud services, managed services, SaaS platforms, EDI/B2B, or related technologies is highly desirable.

Mansioni

• Own the end-to-end service delivery experience for a portfolio of customer accounts.
• Partner with global cross-functional teams to manage and deliver customer requests, projects, and production issues within agreed service levels.
• Serve as a customer advocate and escalation point for delivery-related concerns.
• Lead client service reviews, provide executive-level status reporting, and foster long-term customer partnerships.
• Drive quality initiatives, process improvements, and operational excellence programs across the delivery organization.
• Coordinate infrastructure and environment changes while minimizing impact on customer operations.
• Support commercial activities including quotations, billing coordination, contract compliance, and revenue growth opportunities.
• Mentor, coach, and potentially lead team members while contributing to organizational capability development.
• Collaborate with global stakeholders across APAC, EMEA, and North America in a highly dynamic cloud services environment.

Conoscenze

Customer relationship management

Service delivery

Stakeholder management

Leadership

Communication

Problem solving

Analytical

Organizational

Mentoring

Cloud services knowledge

Formazione

Bachelor's degree in Computer Science, Information Technology, Business, or related field

Descrizione del lavoro

OpenText is seeking a Cloud Service Manager to own end-to-end service delivery for a portfolio of customer accounts. You will act as trusted advisor, partner with global cross-functional teams, and drive service excellence across cloud-based services in a dynamic, on-site environment.

You will work across APAC, EMEA, and North America, lead client service reviews, report status to executives, and mentor team members.