Senior Engineering Manager – Real-Time Voice & Video

Twilio; Philippines; Remote; PHP 12,386,457 - 15,689,512; Full time

Job summary

Twilio is seeking an experienced Senior Engineering Manager to lead the Voice Media team, shaping the technical strategy for global media infrastructure powering Twilio's Voice services. You will guide a highly technical group responsible for real-time processing of billions of media streams with reliability at scale.

You will mentor engineers, drive architectural decisions, and collaborate with product and platform teams to deliver robust, scalable media solutions across global deployments.

Qualifications

• Lead teams building high-throughput media processing systems.
• Drive architecture decisions for low-latency paths.
• Ensure reliability through SLOs, testing, and observability.
• Mentor engineers and balance debt with new features.

Responsibilities

• Lead a team of senior engineers developing Twilio's next‑generation media processing stack
• Drive technical architecture decisions for low‑latency, high‑throughput media systems
• Collaborate with product, platform teams, and other engineering teams to define technical roadmaps
• Establish engineering excellence through code quality standards, testing practices, and operational reliability
• Mentor engineers and provide technical guidance on complex media processing challenges
• Balance technical debt reduction with feature development while maintaining service reliability
• Build and evolve systems handling real‑time media processing at scale
• Own service performance metrics, reliability targets, and continuous improvement initiatives
• Partner with engineering leaders to align media platform capabilities with broader Voice strategy
• Make key technology stack decisions that impact Twilio's media processing capabilities

Skills

Distributed systems leadership

Voice/VoIP infrastructure

Backend architecture

Microservices

Reliability engineering

Real-time communications

Rust/Java/C/C++

Tools

Asterisk

gStreamer

AWS

RTP/RTCP

Job description

Twilio is seeking an experienced Senior Engineering Manager to lead the Voice Media team, shaping the technical strategy for global media infrastructure powering Twilio's Voice services. You will guide a highly technical group responsible for real-time processing of billions of media streams with reliability at scale.

You will mentor engineers, drive architectural decisions, and collaborate with product and platform teams to deliver robust, scalable media solutions across global deployments.