Senior EDM Managed Services Consultant — Regional Leader

Rimes Technologies; Manila; On-site; PHP 1,800,000 - 3,200,000; Full time

Job summary

Rimes Technologies seeks a Senior Consultant to oversee regional service delivery, drive performance, and lead teams across the EDM services domain. You will shape delivery, act as a senior escalation point for clients, and guide teams through operational challenges while aligning with strategic direction of Managed Services.

You will influence procedural standards, data quality oversight, and governance practices, leveraging your knowledge of data ingestion and analytics to sustain service

Qualifications

• Management experience in regional service delivery and client/escalation handling.
• Strong understanding of data ingestion, processing, and datasets across investment landscape.
• Experience mentoring colleagues or providing SME guidance in a specialist domain.

Responsibilities

• Maintain operational standards, runbooks, and procedures; update annually.
• Accountable for regional service delivery and KPI achievement.
• Oversee day-to-day performance; close exceptions within agreed timelines.
• Provide senior escalation point for internal and external stakeholders; communicate issues and next steps.
• Ensure incident learnings and preventive actions are implemented.
• Monitor controls and audit readiness across the region.
• Produce regional performance and capacity reports to support decision-making.
• Lead people development and ensure smooth regional handovers to production.

Skills

Leadership

Stakeholder management

Mentor/SME guidance

Data ingestion knowledge

Metrics & governance

Follow-the-sun operations

Tools

Python

Data analysis

Operational metrics tooling

Job description

Rimes Technologies seeks a Senior Consultant to oversee regional service delivery, drive performance, and lead teams across the EDM services domain. You will shape delivery, act as a senior escalation point for clients, and guide teams through operational challenges while aligning with strategic direction of Managed Services.

You will influence procedural standards, data quality oversight, and governance practices, leveraging your knowledge of data ingestion and analytics to sustain service