Client Experience Lead, Financial Data & Insights

Rimes Technologies; Manila; On-site; PHP 420,000 - 660,000; Full time

Job summary

Rimes Technologies is seeking a Client Managed Services Analyst to support the global data feeds and client interactions within the Capital Markets intelligence platform. You will monitor data provision, troubleshoot issues, respond to client queries, and help ensure service KPIs are met.

Ideal candidates have experience in financial data, strong Excel skills, experience with data querying, and familiarity with Python; a degree in finance or mathematics is preferred, with the ability to manage

Qualifications

• Fluent English with strong interpersonal skills.
• Experience in financial data industry is preferred.
• Experience querying and manipulating large datasets.

Responsibilities

• Deliver key information and analytical solutions to clients.
• Monitor and troubleshoot daily data provision to maintain quality.
• Resolve client queries promptly to ensure satisfaction.
• Handle escalations from Internal Operations for swift resolutions.
• Manage client communications and foster strong relationships.
• Ensure delivery of services aligned with KPIs.
• Document processes and maintain accurate records.

Skills

Fluent English

Data querying

MS Excel

Python

AI agents knowledge (adv)

Education

Finance/Math degree

Tools

MS Excel

Job description

Rimes Technologies is seeking a Client Managed Services Analyst to support the global data feeds and client interactions within the Capital Markets intelligence platform. You will monitor data provision, troubleshoot issues, respond to client queries, and help ensure service KPIs are met.

Ideal candidates have experience in financial data, strong Excel skills, experience with data querying, and familiarity with Python; a degree in finance or mathematics is preferred, with the ability to manage