Senior Director, Processing Operations & Compliance

Empower; Taguig; Presencial; PHP 1 800 000 - 3 600 000; Tempo integral

Resumo da oferta

Empower is seeking a Sr. Director, Processing Operations to lead an assigned sub-function within Processing Operations, such as Participant Maintenance, Benefits, Cash Operations, or related areas.

You will guide senior teams, ensure resources, processes, systems, and controls meet service, quality, and timeliness standards, and ensure policy compliance across regulatory requirements. You will drive departmental goals, evaluate exceptions, manage projects, and coordinate system changes while

Qualificações

• Bachelor's degree in Business, Finance, or related discipline, or four additional years of directly related experience.
• Minimum of four years of management experience.
• FINRA Fingerprinting required.
• Strong supervisory and people leadership skills.
• Strong organizational, written and verbal communication, analytical, and problem-solving skills.
• Proficiency with Microsoft Office applications.
• Ability to interpret and apply applicable regulatory requirements, operational policies, and procedures.
• Ability to manage competing priorities, processing deadlines, operational projects, and escalated client matters.
• Ability to perform applicable FINRA-registered functions when appropriately licensed.

Responsabilidades

• Oversee daily Processing Operations activities, monitor performance results, identify operational issues, and implement corrective actions to improve quality, productivity, efficiency, and service delivery.
• Lead and develop subordinate leaders, establish performance expectations, and ensure appropriate staffing, resource allocation, and operational accountability.
• Ensure compliance with applicable SEC, FINRA, IRS, DOL, departmental, and corporate regulations, policies, and procedures.
• Establish annual departmental goals, operational priorities, and performance objectives aligned with organizational requirements.
• Evaluate and approve policy or procedural exceptions within delegated authority, considering regulatory requirements, financial impacts, operational risks, and client relationships.
• Oversee departmental projects affecting operational procedures, systems, services, forms, and workflow processes.
• Coordinate and validate the implementation of appropriate system changes to support operational requirements.
• Monitor established processing deadlines and ensure service commitments, quality standards, and turnaround times are achieved.
• Evaluate staffing requirements and operational capacity to support business volumes, departmental priorities, and service-level expectations.
• Analyze, adjudicate, and approve resolutions for highly complex or escalated client complaints in accordance with established policies and applicable regulatory requirements.
• Ensure client complaints and operational exceptions are addressed consistently, fairly, and without discrimination.
• Present organizational services, capabilities, and administrative solutions to prospective and existing clients, including complex or high-risk relationships.
• Negotiate administrative service arrangements with existing and prospective clients within established authority.
• Communicate with internal and external clients, participants, senior management, agents, and brokers regarding operational issues, service delivery, and escalations.
• Perform management responsibilities, including employee coaching, performance management, and organizational planning.

Conhecimentos

Leadership

Communication

Problem-solving

Microsoft Office

Regulatory knowledge

Operations management

Staff coaching

Decision making

Formação académica

Bachelor's degree or four years of related experience

Bachelor's degree in Business/Finance or related

Ferramentas

Microsoft Office

Descrição da oferta de emprego

Empower is seeking a Sr. Director, Processing Operations to lead an assigned sub-function within Processing Operations, such as Participant Maintenance, Benefits, Cash Operations, or related areas.

You will guide senior teams, ensure resources, processes, systems, and controls meet service, quality, and timeliness standards, and ensure policy compliance across regulatory requirements. You will drive departmental goals, evaluate exceptions, manage projects, and coordinate system changes while