Senior Digital Advertising Specialist

GOC Philippines, Inc.; Manila; On-site; PHP 420,000 - 780,000; Full time

Benefits offered by this job

Health care

Parental leave

Free meals on site

Job summary

Google Operations Center is seeking a Digital Media Senior Associate to support external products like AdWords and Google Analytics, assisting advertisers and client employees with campaign performance issues. You will collaborate with internal teams, troubleshoot, and help ensure ads work effectively to deliver optimal results.

Join a culture focused on continuous improvement and teamwork, with opportunities to work cross-functionally across campaigns and analytics platforms, while maintaining

Qualifications

• Excellent written and verbal communication skills.
• BA/BS degree or equivalent practical experience with a strong academic record.
• 2–6 years of solid customer support/troubleshooting experience using online advertising/analytics products or hardware troubleshooting (Email, Chat, Phone).
• 1–2 years experience in supporting advertising products like Adwords (Search, Display, Shopping, Mobile), Google Analytics with an in-depth understanding of various online advertising models.

Responsibilities

• Demonstrates effective, clear and professional written and oral communication.
• Provides prompt and efficient service to Customers and Account Managers including escalation when needed.
• Maintains a positive and professional demeanor and handles sensitive issues.
• Manages time effectively, can work independently leveraging resources and procedures.
• Contributes to a positive team environment and assists colleagues with challenging contacts.

Skills

Customer support

Communication skills

Analytical thinking

Advertising analytics knowledge

Education

Bachelor's degree or equivalent

Tools

HTML

JavaScript

SQL

Job description

Google Operations Center is seeking a Digital Media Senior Associate to support external products like AdWords and Google Analytics, assisting advertisers and client employees with campaign performance issues. You will collaborate with internal teams, troubleshoot, and help ensure ads work effectively to deliver optimal results.

Join a culture focused on continuous improvement and teamwork, with opportunities to work cross-functionally across campaigns and analytics platforms, while maintaining