Senior Digital Advertising Support Specialist

Google Operations Center; Taguig; On-site; PHP 500,000 - 800,000; Full time

Job summary

Google Operations Center seeks a Digital Media Senior Associate to support advertisers and client employees, resolving technical issues on AdWords (Video, Search, Display, Shopping and Apps) across email/chat/phone. You will collaborate with internal teams to ensure ads run smoothly and client results are achieved.

The role emphasizes strong communication, analytical skills, and the ability to manage time in a fast-paced, high-volume environment while maintaining service excellence.

Qualifications

• 2–4 years of email and chat support troubleshooting in online advertising or analytics.
• Excellent written and verbal communication with a strong customer service mindset.
• Strong analytical, troubleshooting and problem-solving skills with attention to detail.
• Ability to work under time pressure in a fast-paced high-volume environment.

Responsibilities

• Support Account Managers/Customers with advertising technical issues via email/chat/phone/VC.
• Troubleshoot Google Analytics Premium issues including GA Integrations, Billing, Implementation.
• Maintain performance metrics such as CSAT, quality, productivity, first contact resolution and response speed.
• Escalate to second-level teams as needed and coordinate with escalation groups.
• Assist clients in optimizing online advertising initiatives and campaigns.

Skills

Communication

Analytical thinking

Troubleshooting

Time management

Tools

Google Analytics

Google Ads

Job description

Google Operations Center seeks a Digital Media Senior Associate to support advertisers and client employees, resolving technical issues on AdWords (Video, Search, Display, Shopping and Apps) across email/chat/phone. You will collaborate with internal teams to ensure ads run smoothly and client results are achieved.

The role emphasizes strong communication, analytical skills, and the ability to manage time in a fast-paced, high-volume environment while maintaining service excellence.