Senior Delivery Lead: Offshore Team Trainer

Satellite Office; Taguig; On-site; PHP 600,000 - 900,000; Full time

Job summary

Satellite Office in Metro Manila seeks a senior Delivery Coordinator to act as the calm, organised link between the sales team and customers from sale to collection.

You will be the first offshore coordinator, trained by the Australian team, with opportunities to train new coordinators as the team grows. Requires 5+ years in admin/logistics/sales coordination and knowledge of dealership processes.

Qualifications

• At least 5 years in an admin, logistics, or sales coordination role at a senior level.
• Strong phone and email coordination with customers, partners, and internal teams.
• Strong English with a calm, customer-first manner.
• Excellent attention to detail and ability to follow a set process.
• Critical thinking; spot problems early and escalate when needed.
• Ability to multitask across many people, tasks and deadlines.
• Maturity and confidence to guide and train others.
• Automotive or dealership experience preferred.
• Dealership systems experience (training provided) preferred.

Responsibilities

• Coordinate each vehicle sale from deal handover through to customer collection.
• Call customers to confirm payment method and plan the delivery timeline.
• Work with finance brokers, accounts, and customers to obtain approvals and complete paperwork.
• Confirm cleared funds before booking the customer for collection.
• Follow up missing documents by phone and email until the file is complete.
• Check every vehicle is ready with no outstanding work, and chase updates from colleagues.
• Reshuffle bookings and manage customer expectations when timing changes.
• Escalate red flags early to management.
• Guide and train junior coordinators as the team grows.

Skills

Admin coordination

Logistics coordination

Customer communication

English proficiency

Multitasking

Critical thinking

Leadership

Dealership systems

Tools

Dealership systems

Job description

Satellite Office in Metro Manila seeks a senior Delivery Coordinator to act as the calm, organised link between the sales team and customers from sale to collection.

You will be the first offshore coordinator, trained by the Australian team, with opportunities to train new coordinators as the team grows. Requires 5+ years in admin/logistics/sales coordination and knowledge of dealership processes.