Senior Delivery Coordinator

Satellite Office; Taguig; On-site; PHP 600,000 - 900,000; Full time

Job summary

Satellite Office in Metro Manila seeks a senior Delivery Coordinator to act as the calm, organised link between the sales team and customers from sale to collection.

You will be the first offshore coordinator, trained by the Australian team, with opportunities to train new coordinators as the team grows. Requires 5+ years in admin/logistics/sales coordination and knowledge of dealership processes.

Qualifications

• At least 5 years in an admin, logistics, or sales coordination role at a senior level.
• Strong phone and email coordination with customers, partners, and internal teams.
• Strong English with a calm, customer-first manner.
• Excellent attention to detail and ability to follow a set process.
• Critical thinking; spot problems early and escalate when needed.
• Ability to multitask across many people, tasks and deadlines.
• Maturity and confidence to guide and train others.
• Automotive or dealership experience preferred.
• Dealership systems experience (training provided) preferred.

Responsibilities

• Coordinate each vehicle sale from deal handover through to customer collection.
• Call customers to confirm payment method and plan the delivery timeline.
• Work with finance brokers, accounts, and customers to obtain approvals and complete paperwork.
• Confirm cleared funds before booking the customer for collection.
• Follow up missing documents by phone and email until the file is complete.
• Check every vehicle is ready with no outstanding work, and chase updates from colleagues.
• Reshuffle bookings and manage customer expectations when timing changes.
• Escalate red flags early to management.
• Guide and train junior coordinators as the team grows.

Skills

Admin coordination

Logistics coordination

Customer communication

English proficiency

Multitasking

Critical thinking

Leadership

Dealership systems

Tools

Dealership systems

Job description

Be the calm, organised link between the sales team and every customer, from the day a car is sold to the day it is collected.

If you are an experienced coordinator who enjoys juggling many tasks, solving problems before they reach the customer, and following a process with care, this is a senior role with real room to grow and to train others.

About the Opportunity

When a salesperson sells a car, the delivery coordinator takes over and looks after the customer until the vehicle is ready for collection.

You will be the first offshore delivery coordinator for the team. The Australian team will train you, which may include time in Perth early on, and as the team grows you will help train the coordinators who join after you.

What You'll Do

• Coordinate each vehicle sale from deal handover through to customer collection

• Call customers to confirm how they are paying and plan the delivery timeline

• Work with finance brokers, accounts, and customers to get approvals and paperwork sorted

• Confirm cleared funds before booking the customer in for collection

• Follow up missing documents by phone and email until the file is complete

• Check each vehicle is ready, with no outstanding work, and chase colleagues for updates

• Reshuffle bookings and manage customer expectations when timing changes

• Escalate red flags early to your manager

• Guide and train junior coordinators as the team grows

Coordination, not data entry.

Almost everything you do is task-based coordination: calling customers, emailing partners, and chasing colleagues. No two days are exactly alike, because every delivery has its own requirements. You will fix problems before the customer arrives, so that when they walk in, everything is ready and the experience is smooth.

What You Bring

• At least 5 years in an admin, logistics, or sales coordination role, at a senior level

• Strong phone and email coordination with customers, partners, and internal teams

• Strong English and a calm, friendly, customer-first manner

• Excellent attention to detail and the discipline to follow a set process every time

• Critical thinking: you spot problems early and know when to escalate

• Comfort multitasking across many people, tasks, and deadlines

• Maturity and the confidence to guide and train others

• Highly preferred but not required: automotive or dealership experience

• Nice to have: Dealership systems experience (training provided)

Why You'll Love This Role

• Be the first in a new offshore team, with a clear path to lead and train others

• Hands‑on training from the Australian team, with a chance to spend time in Perth

• Varied work: every delivery is different, so no two days look the same

• Real ownership of the customer experience from sale to handover

Hours & Work Setup

This is a full-time, office-based role in Metro Manila, Monday to Friday, 7:30 AM to 4:30 PM Western Australian time, with Australian public holidays observed.