Data Center Site Operations Team Lead - CAVITE ST Telemedia Global Data Centre Philippines

Globe Telecom; Makati; On-site; PHP 500,000 - 800,000; Full time

Job summary

Globe Telecom in Metro Manila seeks a DC Operations Engineer to ensure 24x7 running of the in-country data center. You will act as Level 2 escalation, oversee incidents, and coordinate with vendors to maintain high availability.

The role requires knowledge of ITIL processes, building systems, and accurate ticketing documentation. You will generate reports, support audits, and help implement preventive maintenance while aligning with Globe's service standards.

Qualifications

• ITIL-based IT operations knowledge and incident management.
• Willingness to work 24x7 shifts in a data center environment.
• Strong understanding of building systems and facility operations.

Responsibilities

• Support and ensure smooth 24x7 running of the operations in the 'in-country' data center.
• Acts as Level 2 escalation point by overseeing and resolving all onsite operational incidents and major issues.
• Documents and updates accurately all requests on the internal web portal ticketing system such as user requests, incidents, provisioning, etc.
• Implements best-in-class DC operations based on ITIL and industry practices.
• Delivers ITIL compliance process conformance for incident, problem and change management.
• Ensures effective implementations of safety, security and customer support policies and procedures.
• Coordinates and provides support to contractors and vendors as well as inspecting ongoing and completed works.
• Plans and supports all preventive and reactive maintenance activities with little to no disruption to the company's services.
• Participates and supports internal and external audits for internal stakeholders and customers.
• Generates accurate and regular reports as required.
• Any other duties or projects as assigned by the management.

Skills

ITIL

On-call readiness

Escalation handling

Job description

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

Job Description

• Support and ensure smooth 24x7 running of the operations in the 'in-country' data center.
• Acts as Level 2 escalation point by overseeing and resolving all onsite operational incidents and major issues, responding & performing remote requests within SLA.
• Understands the M&E, security, network and plumbing systems of the building, critical facilities equipment and other equipment associated with the DC environment.
• Documents and updates accurately all requests on the internal web portal ticketing system such as user requests, incidents, provisioning, etc.
• Implements best-in-class DC operations based on ITIL and industry practices.
• Delivers ITIL compliance process conformance for incident, problem and change management.
• Ensures effective implementations of safety, security and customer support policies and procedures.
• Coordinates and provides support to contractors and vendors as well as inspecting ongoing and completed works.
• Plans and supports all preventive and reactive maintenance activities with little to no disruption to the company's services.
• Participates and supports internal and external audits for internal stakeholders and customers.
• Generates accurate and regular reports as required.
• Any other duties or projects as assigned by the management.

Equal Opportunity Employer

Globe’s hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.

Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed here

Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.

Requirements: