Senior Data Analytics Manager: BPO Insights & Operations

One Call Solutions

Quezon City

On-site

PHP 1,800,000 - 3,000,000

Full time

14 days+

Application generator

A complete application in a minute — tailored resume and cover letter, ready to send.

Get past ATS filters

Job summary

One Call Solutions in Quezon City is seeking a Senior Data Analytics Manager to lead our analytics operations, drive the data strategy, and translate complex client datasets into actionable insights. You will bridge data engineering, BPO operations, and executive decision-making by overseeing BI infrastructure, predictive modeling, and performance tracking for clients and internal teams.

You will mentor a high-performing team, set KPIs, and collaborate with stakeholders to align analytics

Qualifications

7+ years in analytics or BI, with at least 3+ years in direct BPO leadership/people management.
Experience in the BPO industry is required.
Proficient in SQL and BI tools; experience with data warehouses is preferred.

Responsibilities

Lead a data analytics and BI team within a BPO environment, setting KPIs and standards.
Design real-time dashboards for SLA, workforce utilization, CSAT, AHT, and profitability.
Partner with leadership to define enterprise reporting and roadmaps.
Oversee data architecture, pipelines, data hygiene, and governance with Data Engineering.
Drive advanced analytics, forecasting, capacity planning, and process optimization.
Translate findings into executive-level presentations for clients and teams.