Senior CX Manager, Banking — Makati (Onsite)

weSource Management Consultancy Firm; Makati; On-site; PHP 153,000 - 187,000; Full time

Job summary

A consulting firm is seeking a Customer Experience Manager for a position in Makati, focusing on enhancing customer interactions within a local bank. The role involves developing customer experience strategies, gathering feedback, and improving service processes. Candidates should have over 5 years of relevant banking experience and excellent communication and problem-solving skills. This is a senior management level role, requiring onsite presence Monday to Friday.

Qualifications

• Minimum of at least 5 years of relevant experience in the local banking industry.
• Excellent verbal and written communication skills.
• Strong problem-solving and decision-making skills.

Responsibilities

• Developing and implementing a customer experience strategy.
• Understanding and analyzing customer touchpoints.
• Gathering and analyzing customer feedback.

Skills

Communication

Analytical thinking

Problem-solving

Leadership

Empathy

Adaptability

Project management

Job description

A consulting firm is seeking a Customer Experience Manager for a position in Makati, focusing on enhancing customer interactions within a local bank. The role involves developing customer experience strategies, gathering feedback, and improving service processes. Candidates should have over 5 years of relevant banking experience and excellent communication and problem-solving skills. This is a senior management level role, requiring onsite presence Monday to Friday.