Banking CX Manager — Makati, Onsite, Dayshift

weSource Management Consultancy Firm; Makati; On-site; PHP 2,031,120 - 2,432,880; Full time

Job summary

A consultancy firm is seeking a Customer Experience Manager for a banking client in Makati. This role involves developing and implementing customer experience strategies, analyzing journey touchpoints, and advocating for customer needs. Ideal candidates should havestrong skills in communication, analytical thinking, and project management. The position is on-site in Makati, offering a salary of up to 200k. This is a great opportunity for those passionate about enhancing customer experiences in the banking industry.

Responsibilities

• Develop and implement a customer experience strategy aligned with organizational goals.
• Analyze customer journey touchpoints to identify areas for improvement.
• Gather and analyze customer feedback to enhance the customer experience.
• Collaborate with teams to streamline processes for better customer experiences.
• Train employees on exceptional customer service standards.
• Establish KPIs to measure customer satisfaction and loyalty.
• Advocate for customer-centricity within the organization.

Skills

Communication

Analytical thinking

Problem-solving

Leadership

Empathy

Adaptability

Project management

Job description

A consultancy firm is seeking a Customer Experience Manager for a banking client in Makati. This role involves developing and implementing customer experience strategies, analyzing journey touchpoints, and advocating for customer needs. Ideal candidates should havestrong skills in communication, analytical thinking, and project management. The position is on-site in Makati, offering a salary of up to 200k. This is a great opportunity for those passionate about enhancing customer experiences in the banking industry.