Senior Analyst, FX Venue Onboarding

London Stock Exchange Group; Taguig; On-site; PHP 1,000,000 - 1,500,000; Full time

Job summary

London Stock Exchange Group (LSEG) is seeking an FX Venue Onboarding Senior Analyst in Manila to facilitate onboarding of clients to FXall, Matching and Workspace. You will collaborate with product, relationship management, sales, technology and business teams to ensure timely onboarding of customers and liquidity providers onto our markets.

You will resolve complex client queries, maintain alignment with product changes, and work across APAC, EMEA and AMERS hours to support buy-side and

Qualifications

• Degree or equivalent experience required.
• Validated customer service skills and experience.
• Strong communication and analytical abilities.
• Experience in customer-focused environments with defined processes.
• FX market experience and understanding of FX products.
• Team player capable of working in a fast-paced, high-pressure setting.
• Experience in onboarding roles with customer reference data.
• Willing to work across APAC, EMEA and AMERS hours.

Responsibilities

• Collaborate with internal partners to onboard FX customers onto LSEG platforms.
• Resolve complex client queries and escalate high-impact risks.
• Maintain up-to-date knowledge of product changes to ensure service quality.
• Onboard new buy-side clients and new sell-side providers to FXall, Matching and Workspace.
• Offboard customers from FXall, Matching and Workspace platforms.
• Onboard customers to NDF Matching and manage participant data.
• Liaise with clients and internal teams for Price Stream Entitlement requests.
• Coordinate with Sales, Account Management, Support, Dev, Professional Services, Product and Regulatory teams.

Skills

Degree or equivalent

Customer service

Communication

Analytical skills

Onboarding

FX market knowledge

FX products understanding

Team player

Global hours (APAC/EMEA/AMERS)

Education

Bachelor's degree or equivalent

Job description

We are looking for an FX Venue Onboarding Senior Analyst to help us facilitate the growth of our FXall platform by working in our onboarding team in Manila to bring customers and liquidity providers onto our markets. This role will involve working with the product, relationship management, sales, technology and business teams to ensure the timely and effective onboarding of clients into our reference data and permissioning tool ‘FXall Admin’. LSEG is a company which prides itself on Integrity, Change, Partnership and Excellence. As part of this team, you will be able to exhibit all these values and the more experienced team members will be on hand to help you grow within the company and your role!

Key Responsibilities:

• Collaborate with internal partners to setup FX customers on LSEG FX trading platforms.
• Resolve sophisticated client queries, call out high-impact risks, and build internal relationships and networks with key teams.
• Keep up to date with changes to products and services to maintain quality of service.
• Onboard new customer (buy-side) and new provider (sell-side) clients to FXall, Matching and Workspace platforms.
• Offboarding customer (buy-side) clients in FXall, Matching and Workspace platforms.
• Onboard customers to NDF Matching and handle their participant data.
• Liaise with clients and internal groups to handle Price Stream Entitlement requests.
• Work closely with many internal teams including Sales and Account Management, Support teams, Dev teams, Professional Services, Product teams, Global Regulatory and Business Ops.

Key Skills:

• Degree or equivalent experience level.
• Validated Customer Service skills and experience.
• Good communication and analytical skills.
• Worked in a customer-focused environment where detailed process/procedures are followed.
• FX market experience, understanding of FX products.
• Strong teammate with ability to work in a fast-paced environment and under pressure.
• Experience working in an onboarding role working with customer reference data.
• Flexible to work across APAC, EMEA and AMERS working hours.

Beneficial:

• Knowledge of MS Platforms with exposure to process automation.
• Exposure to trading platforms especially FXall/FX Matching/Workspace is an advantage.
• Strong analytical and logical thinking capabilities.
• Highly motivated with strong interpersonal skills.

Career Stage: Senior Associate London Stock Exchange Group (LSEG) Information:

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject. If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.

LSEG (London Stock Exchange Group) is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our culture of connecting, creating opportunity and delivering excellence shapes how we think, how we do things and how we help our people fulfil their potential. Our Data & Analytics, Capital Markets and Post Trade divisions have a combined power that provides a comprehensive, integrated suite of trusted financial market infrastructure services to help our customers pursue their ambitions. Explore our divisions LSEG is headquartered in the United Kingdom, with significant operations in 70 countries across Europe, the Middle East, Africa, North America, Latin America and Asia Pacific. Find out more Get to know some of our people who are pushing the boundaries of technology, finance and more around the world.