Senior Customer Service Associate - Call Center Pro

JetSon Manpower Agency; Taguig; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

Government Mandated Benefits

Insurance Health & Wellness

Life Insurance

HMO

Job summary

A staffing agency in Taguig is seeking a Customer Service Representative. The ideal candidate should have 2-3 years of experience in customer service or call center roles and hold a diploma in a relevant field. Responsibilities include assisting in daily operations, providing exceptional customer service, and maintaining knowledge of company products. This full-time role requires strong organizational and communication skills in a fast-paced environment.

Qualifications

• Experience in customer service or call center roles for 2 to 3 years.
• Strong communication and problem-solving skills.

Responsibilities

• Provide exceptional customer service through effective communication and problem-solving skills.
• Assist in managing daily operations within the call center environment.
• Support team members by sharing best practices and helping to overcome challenges.
• Maintain comprehensive knowledge of company products and services to better assist customers.
• Document customer interactions and resolutions accurately in the system.

Skills

Proficient in English language

Strong organizational skills

Excellent customer service abilities

Strong interpersonal skills

Proactive attitude

Ability to work in a fast-paced environment

Education

Diploma in a relevant field

Job description

A staffing agency in Taguig is seeking a Customer Service Representative. The ideal candidate should have 2-3 years of experience in customer service or call center roles and hold a diploma in a relevant field. Responsibilities include assisting in daily operations, providing exceptional customer service, and maintaining knowledge of company products. This full-time role requires strong organizational and communication skills in a fast-paced environment.