Senior CSR, Product Support (Night Shift)

Prattwhitney; Quilo; On-site; PHP 450,000 - 650,000; Full time

Job summary

RTX is hiring for an onsite Seating Product Support coordinator based in the Philippines. You will manage approved orders, verify details, and enter data in the ERP system while coordinating with product support, logistics, and customer managers to ensure on-time delivery.

Key responsibilities include leading order status reviews, generating reports, and maintaining CMP workflows, with strong emphasis on accuracy and safety compliance.

Qualifications

• Bachelor's degree or 6 years of equivalent experience.
• Proficiency in Microsoft Excel.
• Experience in E1 ERP system.
• Strong communication, collaboration, organizational, and problem-solving skills.
• Detail-oriented with the ability to manage multiple priorities and meet deadlines.
• Experience in sales order processes and customer service inquiries.
• Familiarity with EHS standards and commitment to workplace safety.

Responsibilities

• Manage approved Seating Product Support orders, acting as the primary contact for Customers on order status.
• Verify order details: part numbers, quantities and shipping info.
• Enter/update sales orders in E1 ERP system.
• Maintain workflows in CMP (Customer Management Portal).
• Utilise JIRA for information purposes.
• Collaborate with Product Support, Supply Chain, Logistics and Customer Managers.
• Generate Open Order Book reports per Customer Requirements.
• Lead tactical order status review meetings.
• Meet or exceed personal/customer service team targets (KPI).
• Perform other departmental duties including ensuring compliance with company policies and EHS standards.

Skills

Communication

Collaboration

Organizational skills

Problem solving

Multitasking

Education

Bachelor's degree or 6 years equivalent experience

Tools

Microsoft Excel

E1 ERP

JIRA

Job description

Position: Onsite

Location: PH-BTG-TANAUAN CITY-BQ4 ~ First Philippine Industrial Park ~ BLDG Q4

Job Description

• Manage approved Seating Product Support orders, acting as the primary contact for Customers on order status
• Verify order details: part numbers, quantities and shipping info.
• Enter/update sales orders in E1 ERP system
• Maintain workflows in Customer Management Portal (CMP)
• Utilise JIRA for information purposes
• Collaborate with Product Support Supply Chain, Logistics and Customer Managers
• Generate Open Order Book reports per Customer Requirements
• Lead tactical order status review meetings
• Meet or exceed personal/customer service team targets (KPI)
• Perform other departmental duties as required including ensuring compliance with company policies and EHS standards.
• Adheres to and participates in all EHS practices and standards across the site, including but not limited to proactive reporting of observed hazards and recommendations to ensure the safety and wellbeing of self and others.

Qualifications

• Bachelor's degree or 6 years of equivalent experience.
• Proficiency in Microsoft Excel
• Experience in E1 ERP system
• Strong communication, collaboration, organizational, and problem-solving skills.
• Detail-oriented with the ability to manage multiple priorities and meet deadlines.
• Experience in sales order processes and customer service inquiries.
• Familiarity with EHS standards and commitment to workplace safety.

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.

RTX is an aerospace and defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises three industry-leading businesses – Collins Aerospace, Pratt & Whitney, and Raytheon. Its 195,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity. The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Arlington, Virginia.