Senior CSR Product Support Night Shift

Collins Aerospace; Tanauan; On-site; PHP 500,000 - 800,000; Full time

Job summary

Collins Aerospace is seeking an onsite Order Management professional in Tanauan, Batangas, Philippines. The role focuses on managing Seating Product Support orders, verifying details, and updating the ERP system to ensure timely and accurate order processing.

The candidate will collaborate with Supply Chain, Logistics, and Customer Managers, maintain CMP workflows, and generate reports while meeting customer service targets.

Qualifications

• Bachelor's degree or 6 years of equivalent experience required.
• Proficiency in Microsoft Excel and data handling.
• Experience with E1 ERP and order processing workflows.
• Strong communication, collaboration and organizational skills.
• Ability to manage multiple priorities and meet deadlines.
• Experience handling sales orders and customer inquiries.
• Knowledge of EHS standards and workplace safety.

Responsibilities

• Manage approved Seating Product Support orders and be the primary customer contact for order status.
• Verify order details (part numbers, quantities, shipping info).
• Enter/update sales orders in the E1 ERP system accurately.
• Maintain workflows in the Customer Management Portal (CMP).
• Utilize JIRA for information purposes and tracking.
• Collaborate with Product Support, Supply Chain, Logistics and Customer Managers.
• Generate Open Order Book reports per customer requirements.
• Lead tactical order status review meetings and drive KPI targets.
• Follow company policies and EHS standards.

Skills

Microsoft Excel

Communication skills

Organizational skills

Problem-solving

Team collaboration

Education

Bachelor's degree or equivalent experience

Tools

E1 ERP system

Customer Management Portal (CMP)

JIRA

Job description

Job Description:

Location: PH-BTG-TANAUAN CITY-BQ4 ~ First Philippine Industrial Park ~ BLDG Q4

Position Role Type: Onsite

At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world.

Collins Aerospace is a leader in technologically advanced, intelligent solutions that help redefine the aerospace and defense industry. With a comprehensive portfolio and deep technical expertise, we help customers meet the demands of the global market. Join us and help shape the future of aerospace and defense.

• Manage approved Seating Product Support orders, acting as the primary contact for Customers on order status
• Verify order details: part numbers, quantities and shipping info.
• Enter/update sales orders in E1 ERP system
• Maintain workflows in Customer Management Portal (CMP)
• Utilise JIRA for information purposes
• Collaborate with Product Support Supply Chain, Logistics and Customer Managers
• Generate Open Order Book reports per Customer Requirements
• Lead tactical order status review meetings
• Meet or exceed personal/customer service team targets (KPI)
• Perform other departmental duties as required including ensuring compliance with company policies and EHS standards.
• Adheres to and participates in all EHS practices and standards across the site, including but not limited to proactive reporting of observed hazards and recommendations to ensure the safety and wellbeing of self and others.

Qualifications You Must Have:

• Bachelor's degree or 6 years of equivalent experience.
• Proficiency in Microsoft Excel
• Experience in E1 ERP system
• Strong communication, collaboration, organizational, and problem-solving skills.
• Detail-oriented with the ability to manage multiple priorities and meet deadlines.
• Experience in sales order processes and customer service inquiries.
• Familiarity with EHS standards and commitment to workplace safety.

RTX adheres to the principles of equal employment.

All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.