Analyst, Svc Contract & Warranty (Mid shift)

RTX; Tanauan; On-site; PHP 391,000 - 614,000; Full time

Job summary

RTX, a global leader in aerospace and defense, is seeking a customer operations specialist in Tanauan, Philippines. You will handle order processing, navigate customer inquiries, and coordinate internal teams to meet contract terms, while ensuring timely payments and continuous improvement.

Strong SAP, Excel, and communication skills are required. The role involves cross-functional collaboration, adherence to EH&S standards, and occasional non-standard hours with a mid-shift schedule to support

Qualifications

• Bachelor’s degree or 6 years of relevant experience if no degree.
• Experience resolving customer complaints and problems.
• MS Excel, PowerPoint, Word proficient.
• Strong numerical, written, and verbal communication and reasoning skills.
• SAP knowledge and experience in a manufacturing setting.
• ACE, Six Sigma continuous improvement experience.

Responsibilities

• Communicate effectively with customers and digest large data quickly.
• Process customer orders, RFQs, and expectations per terms.
• Coordinate with internal departments across the organization.
• Ensure flow-downs to supply chain, shipping, quality, etc. are communicated timely.
• Manage contracts and respond to delivery status inquiries and expedite requests.
• Assist with timely payment collection from customers.
• Participate in continuous improvement initiatives.
• Maintain ownership over assigned responsibilities and train others.
• Adhere to EH&S practices and report hazards and recommendations.
• Non-traditional hours may be required; mid shift 2:30 PM–11:00 PM onsite.

Skills

Communication skills

Analytical thinking

Numerical reasoning

Verbal communication

Education

Bachelor's degree

6 years of relevant experience (in lieu of degree)

Tools

MS Excel

PowerPoint

Word

SAP

VBA

Job description

At RTX, the world’s largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world.

Collins Aerospace is a leader in technologically advanced, intelligent solutions that help redefine the aerospace and defense industry. With a comprehensive portfolio and deep technical expertise, we help customers meet the demands of the global market. Join us and help shape the future of aerospace and defense.

Location: PH-BTG-TANAUAN CITY-BQ4 ~ First Philippine Industrial Park ~ BLDG Q4

Position Role Type: Onsite

Responsibilities

• Ability to communicate effectively and professionally with customers. Digest large amounts of data quickly, deal with ambiguity, be decision-oriented, a quick ;earner and open minded.
• Receipt, review and processing of customer orders, RFQs and expectations in accordance with standard terms and conditions of customer contractual obligations.
• Extensive internal interface with various departments within the organization.
• Ensuring all necessary flow-downs to supply chain, shipping, quality, etc. are communicated timely and accurately.
• Management of contracts to include assistance with customer delivery status inquiries, customer delivery expedite request as needed.
• Responsible for assisting with timely payment from customers
• Participate in continuous improvement initiatives
• Documented success in maintaining a high level of ownership toward assigned responsibilities
• Ability to train and develop others around them in areas of expertise.
• Adheres to and participates in all EH&S practices and standards across the site, including but not limited to proactive reporting of observed hazards and recommendations to ensure the safety and wellbeing of self and others
• Non-traditional working hours may be required as needed.
• Working schedule: Mid shift 2:30 PM to 11:00 PM onsite

Qualifications

• Bachelor’s degree or in absence of a degree, 6 years of relevant experience is required.
• Experience in resolving customer complaints and problems.
• MS Excel, PowerPoint, Word proficient.
• Strong numerical, written, and verbal communication and reasoning skills.
• SAP knowledge
• Experience working in a manufacturing set up.
• ACE, Six sigma continuous improvement experience.
• Reporting, database manipulation and/or VBA is a plus.

Equal Employment Opportunity Statement

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.