Crypto Operations Associate - Customer Experience

CoinGecko; Philippines; On-site; PHP 64,000 - 71,000; Full time

Job summary

CoinGecko, a global leader in crypto data, seeks a qualified Customer Experience & Support specialist in the Philippines. You will deliver accurate, timely, and personalised assistance across channels, adhering to SLAs, and contribute to improving processes.

You should have at least 3 years in crypto or fintech customer support, strong English communication, and hands-on experience with CRM tools like Zendesk. Independent, data-driven, and collaborative, you will uphold high quality standards.

Qualifications

• Minimum 3 years of work experience in crypto, finance, accounting, consulting, or customer support.
• Strong understanding of Cryptoassets like Bitcoin, Ethereum, DeFi and NFT.
• Proficient in using CRM tools (e.g., Zendesk) and blockchain analytics tools.
• Able to work independently after onboarding and maintain high accuracy.

Responsibilities

• Provide accurate, timely, and personalised support across channels.
• Follow daily workflows and propose improvements.
• Identify and escalate issues to superiors and communicate updates.
• Assess listing applications based on defined criteria to ensure standards are met.
• Collaborate with internal teams to resolve customer-related matters and smooth handovers.

Skills

Cryptoassets Knowledge

CRM Tools (Zendesk)

Data Analysis

Independent Working

English Communication

Project Management

Tools

Zendesk

Blockchain Explorers

Job description

CoinGecko, a global leader in crypto data, seeks a qualified Customer Experience & Support specialist in the Philippines. You will deliver accurate, timely, and personalised assistance across channels, adhering to SLAs, and contribute to improving processes.

You should have at least 3 years in crypto or fintech customer support, strong English communication, and hands-on experience with CRM tools like Zendesk. Independent, data-driven, and collaborative, you will uphold high quality standards.