Senior Crew: Lead Customer Experience and Service

Jollibee Group of Companies; San Fernando; On-site; PHP 133,920 - 200,880; Full time

Job summary

Jollibee Group of Companies in the Philippines is seeking a Senior Crew to join our busy store. You will provide friendly customer service, take and serve orders, and help maintain a clean, safe environment throughout the shift.

Responsibilities include attending to customers' needs, handling feedback positively, assisting across store areas, and performing regular sanitation while standing for long periods and handling heavy equipment as needed.

Qualifications

• Must have or be willing to obtain a high school diploma or equivalent.
• Customer-oriented approach with a focus on service quality.
• Patient and eager to learn new tasks and store routines.
• Attentive to cleanliness, safety, and store sanitation standards.

Responsibilities

• Provide excellent customer service and attend to customers' needs.
• Take and serve customers’ orders accurately and efficiently.
• Address customer feedback with a positive attitude and resolve simple concerns.
• Perform regular sanitation and cleanliness tasks across the store.
• Lend a hand to different store areas as needed to ensure smooth operations.
• Stand for long periods, reach counters and high shelves, and assist with heavy equipment or ingredients when required.

Skills

Customer service

Willing to learn

Attention to cleanliness and safety

Education

High school graduate

Job description

Jollibee Group of Companies in the Philippines is seeking a Senior Crew to join our busy store. You will provide friendly customer service, take and serve orders, and help maintain a clean, safe environment throughout the shift.

Responsibilities include attending to customers' needs, handling feedback positively, assisting across store areas, and performing regular sanitation while standing for long periods and handling heavy equipment as needed.