Senior Crew: Customer Service & Operations Lead

Jollibee Group; Hinoba-an; On-site; PHP 167,000 - 246,000; Full time

Job summary

Jollibee Group is seeking a Senior Crew to deliver excellent customer service, take and serve orders, and ensure cleanliness and safety across the store. The role requires adaptability to assist various store areas and maintain high standards of service.

Physical demands include standing long periods and handling heavy items. Ideal candidates are customer-focused, willing to learn, and able to maintain composure while addressing feedback.

Qualifications

• High school graduate required.
• Customer-oriented approach with willingness to learn.
• Patient and attentive to cleanliness and safety.

Responsibilities

• Provide good customer service and attend to customers’ needs.
• Take and serve customers' orders.
• Deal with customer feedback with a positive attitude.
• Perform regular sanitation tasks.
• Lend a hand to different store areas when needed.
• Stand for long periods and reach counter tops/high storage shelves; exposure to smoke/steam; lift heavy equipment/ingredients.

Skills

Customer service

Order taking

Teamwork

Sanitation

Food handling

Safety compliance

Communication

Operations

Training

Sales

Regulatory compliance

Scheduling

Administration

Management

Education

High School diploma

Job description

Jollibee Group is seeking a Senior Crew to deliver excellent customer service, take and serve orders, and ensure cleanliness and safety across the store. The role requires adaptability to assist various store areas and maintain high standards of service.

Physical demands include standing long periods and handling heavy items. Ideal candidates are customer-focused, willing to learn, and able to maintain composure while addressing feedback.