Senior Credit Control Specialist - End-to-End Cash Flow

QBE Group Shared Services Centre; Cebu City; On-site; PHP 360,000 - 600,000; Full time

Job summary

QBE Group Shared Services Centre in Cebu City seeks a Credit Control professional to manage end-to-end processes, resolve complex queries with stakeholders, and strengthen relationships with client/broker partners. The role focuses on operational excellence and expanding automated capabilities.

Ideal candidates have experience in accounts receivable/payable and insurance environments, with a proven ability to collaborate with offshore teams and drive effective issue resolution.

Qualifications

• Tertiary Degree or equivalent combination of education and work experience.
• Experience in accounts receivable, accounts payable and/or cash management functions.
• Experience within Insurance environment is desirable.
• Experience of working collaboratively with offshore partners.
• Experience of the Xchanging process regarding accounting and settlements.
• Office/Administration experience.

Responsibilities

• Understanding and incorporating the strategies for achieving individual or work unit objectives.
• Act as an SME across the business portfolios.
• All queries and escalations resolved effectively in a timely manner.
• Promote a culture of collaboration by keeping the channels of communication open and creating an environment for open and honest discussions.
• Deal with internal and external complaints in a timely manner and self report any risks identified.

Skills

Account Reconciliations

Adaptability

Analytical Thinking

Communication

Critical Thinking

Customer Service

Stakeholder Management

Education

Bachelor's degree or equivalent

Job description

QBE Group Shared Services Centre in Cebu City seeks a Credit Control professional to manage end-to-end processes, resolve complex queries with stakeholders, and strengthen relationships with client/broker partners. The role focuses on operational excellence and expanding automated capabilities.

Ideal candidates have experience in accounts receivable/payable and insurance environments, with a proven ability to collaborate with offshore teams and drive effective issue resolution.