Senior Content Writer

ZALORA Group; Muntinlupa; On-site; PHP 480,000 - 600,000; Full time

Job summary

ZALORA Group is seeking a Senior Content Writer to own product content production and quality ops for ZALORA Indonesia and other platforms supported by ZALORA e-Production Services.

The role involves creating and reviewing product descriptions, translating with AI-assisted tools, and coordinating with the ZALORA Indonesia team to meet market-specific requirements. Senior level duties include independent work and process improvement.

Qualifications

• Excellent written and verbal communication skills.
• Excellent command of English: grammar, spelling, sentence structure, tone.
• Ability to review, edit, and validate AI-assisted translations.
• Bahasa Indonesia knowledge is an advantage but not required.
• Experience in content writing, product copywriting, e-commerce content, catalog management, translation, or related field.
• Strong attention to detail and ability to identify content, translation, formatting, and catalog-related errors.
• Proficiency in Microsoft Excel or Google Sheets.
• Familiarity with SEO tools, e-commerce platforms, and CMS is preferred.
• Experience using AI-assisted writing or translation tools is preferred.

Responsibilities

• Product Content Creation: write clear, accurate product descriptions and verify facts.
• Translation and Market Adaptation: use AI translations and edit for accuracy, tone, and context.
• Content Quality and Catalog Support: perform quality checks on images, descriptions, and catalog data; escalate gaps.
• Team Support: guide teammates on content, translation, and workflow; support daily operations.
• Process Improvement and Stakeholder Management: identify gaps, propose workflow improvements, communicate with stakeholders.

Skills

Content writing

English proficiency

Attention to detail

Excel/Sheets

Tools

AI writing tools

AI translation tools

CMS platforms

SEO tools

Job description

SUMMARY: Senior Content Writer will take ownership of product content production and quality operations for ZALORA Indonesia and other platforms supported by ZALORA e-Production Services.

The role will create and review product descriptions, work with Indonesian source information using AI-assisted translation tools, and coordinate with the ZALORA Indonesia team to clarify market-specific requirements. As a senior team member, the writer is expected to work independently, take initiative, and manage assigned responsibilities with minimal supervision.

RESPONSIBILITIES:

Product Content Creation

• Create clear, accurate, concise, and consistent product descriptions.
• Research, organize, and verify product facts before writing.
• Proofread and review own work for accuracy, grammar, formatting, and completeness.
• Meet the productivity and quality targets set by the Content Supervisor.

Translation and Market Adaptation

• Use AI-assisted translation tools to convert English source information into Indonesian content when required.
• Review and edit AI-generated translations for accuracy, clarity, tone, and context.
• Adapt content according to Indonesia-specific brand, market, and platform requirements.
• Coordinate with the ZALORA Indonesia team to clarify product details and content requirements.

Content Quality and Catalog Support

• Perform quality checks on product images, descriptions, categories, size charts, and other catalog information.
• Identify and elevate missing, inconsistent, or unclear product information.
• Upload size charts and perform basic troubleshooting when required.
• Handle complex or high-priority content tasks with minimal supervision.

Team Support and Coordination

• Support assignment delegation and monitor task progress when the Content Supervisor is unavailable.
• Provide guidance to team members on content, quality, translation, and workflow-related concerns.
• Support day-to-day team leadership and operational decision-making when required.
• Assist the team in achieving productivity, quality, and delivery targets.

Process Improvement and Stakeholder Management

• Identify recurring errors, workflow gaps, and opportunities for improvement.
• Recommend improvements to content guidelines, processes, and workflows.
• Communicate directly with the ZALORA Indonesia team and other stakeholders.
• Take ownership of assigned tasks and projects from planning through completion.
• Perform other related duties as assigned.

REQUIREMENTS:

Communication and Language Skills

• Excellent written and verbal communication skills.
• Excellent command of the English language, including grammar, spelling, sentence structure, and tone.
• Ability to review, edit, and validate AI-assisted translations.
• Knowledge of Bahasa Indonesia is an advantage but not required.

Professional and Technical Skills

• Experience in content writing, product copywriting, e-commerce content, catalog management, translation, or a related field.
• Strong attention to detail and ability to identify content, translation, formatting, and catalog-related errors.
• Proficiency in Microsoft Excel or Google Sheets.
• Familiarity with SEO tools, e-commerce platforms, and content management systems is preferred.
• Experience using AI-assisted writing or translation tools is preferred.

Senior-Level Capabilities

• Ability to work independently and make sound decisions with minimal supervision.
• Demonstrated initiative in identifying problems, proposing solutions, and improving processes.
• Ability to manage multiple priorities and complete tasks within established deadlines.
• Strong organizational, planning, problem-solving, and prioritization skills.

Confidence in coordinating with international stakeholders and requesting clarification when necessary.

Ability to support team members, coordinate assignments, and take charge of daily operations when required.

Work Requirements

• Must have a reliable internet connection.
• Willingness to work at MCX E-Commerce Center in Muntinlupa City in a hybrid work setup or depending on business requirements.
• Available to start immediately or within the required notice period.

Wonder how it's like to build your career with ZALORA? Inspired by employees, we believe you'll be in for:

• An exciting platform to make your success story
• Have the utmost care for your mental and physical wellbeing
• Flexibility weaved into your lifestyle
• A seamless work environment with a friendly & team-fueled culture
• Career growth aligned to your professional and personal needs and goals

The ZALORA Story

ZALORA is Asia’s leading online fashion, beauty, and lifestyle destination, and part of Global Fashion Group. As one of the region’s pioneering large-scale e-commerce platforms, ZALORA has established a strong presence across Southeast Asia, with key markets in Singapore, Indonesia, Malaysia, the Philippines, and Hong Kong, and receives over 50 million visits monthly.