Quality Control (QC) Analyst

ZALORA Group; Muntinlupa; On-site; PHP 240,000 - 420,000; Full time

Job summary

ZALORA Group in the Philippines is seeking a Quality Control Analyst to ensure catalog content meets quality standards before going live. You will review product images, descriptions, categorization, and attributes for accuracy.

You will perform multiple checks, address errors on the live site, escalate issues, and maintain high accuracy while meeting daily productivity targets. Proficiency in English and experience with AI translation tools are required to support multilingual content review.

Qualifications

• Strong written and verbal English skills required.
• Adept with AI-powered translation tools for multilingual content review.
• Excellent attention to detail to catch errors in product information, images, and attributes.

Responsibilities

• Ensure catalog details—from images to content and grammar—meet eProduction guidelines.
• Act as final QC stage, performing checks before products go live.
• Conduct post-launch quality checks on the live site and address errors.
• Escalate quality concerns to appropriate stakeholders.
• Maintain high accuracy while meeting daily productivity targets.
• Follow established workflows and updates to guidelines.
• Use AI translation tools to support translation review and language-quality checks.

Skills

English proficiency

Attention to detail

Quality control

Content review

QA process

Tools

AI translation tools

Job description

JOB SUMMARY:

The Quality Control Analyst is responsible for ensuring website catalog content meets the quality standards and guidelines set by eProduction. The role is accountable for reviewing and approving catalog content before it goes live on the website, ensuring that product images, descriptions, categorization, and attributes are accurate and meet the required standards.

RESPONSIBILITIES:

• Ensure every catalog detail—from product images and categorization to content, grammar, and spelling—meets the quality standards specified in the e-Production guidelines.
• Act as the final stage of Quality Control by completing multiple checks on product category, images, content accuracy, product attributes, grammar, and spelling before approving products to go live on the website.
• Conduct post-quality checks on the live website to identify and address any errors.
• Escalate quality concerns, recurring errors, or discrepancies to the appropriate stakeholders.
• Maintain a high level of accuracy while meeting daily productivity and turnaround-time targets.
• Follow established workflows, quality guidelines, and process updates.
• Use AI language translation tools effectively to support translation review, content validation, and language-quality checks while ensuring the final output is accurate, natural, and aligned with brand and e-Production guidelines.

REQUIREMENTS:

• Strong written and verbal proficiency inEnglish.
• Demonstrated adeptness in using AI-powered language translation tools to support multilingual content review and quality assurance.
• Strong attention to detail, with the ability to identify errors in product information, images, categorization, grammar, spelling, and translations.

Wonder how it's like to build your career with ZALORA? Inspired by employees, we believe you'll be in for:

• An exciting platform to make your success story
• Have the utmost care for your mental and physical wellbeing
• Flexibility weaved into your lifestyle
• A seamless work environment with a friendly & team-fueled culture
• Career growth aligned to your professional and personal needs and goals

The ZALORA Story

ZALORA is Asia's leading online fashion, beauty, and lifestyle destination, and part of Global Fashion Group. As one of the region's pioneering large-scale e-commerce platforms, ZALORA has established a strong presence across Southeast Asia, with key markets in Singapore, Indonesia, Malaysia, the Philippines, and Hong Kong, and receives over 50 million visits monthly.

ZALORA does not accept resumes or candidate submissions from third parties for any position, whether advertised or otherwise, unless ZALORA has entered into a valid written agreement with such third party and has expressly requested candidate referrals.

Any third party that submits unsolicited candidate information, resumes, or profiles without prior written authorization from ZALORA agrees that it has no entitlement to any placement fee, referral fee, or other compensation, even if the candidate is later hired or engaged by ZALORA or Global Fashion Group.

Consent Disclaimer

By submitting your application for this role, you consent to ZALORA collecting, using, processing, and disclosing the personal data contained in your application and any supporting documents for recruitment-related purposes, including assessing and evaluating your suitability for the present role and for other positions and career opportunities within ZALORA. Your personal data may be shared within the ZALORA Group and with authorized third-party service providers on a need-to-know basis for these purposes.

Where applicable, your personal data may also be stored or processed on systems or servers operated by ZALORA's service providers, including providers located outside the jurisdiction in which your data was collected. You may request access to or correction of your personal data held by ZALORA by contacting the relevant ZALORA contact point or Data Protection Officer.