Senior / Concierge | Raffles Place

PERSOL; Santo Niño 1st; On-site; PHP 2,572,000 - 3,858,000; Full time

Job summary

PERSOL Singapore Pte Ltd seeks a Senior Concierge to deliver warm, discreet, white-glove service to C-Suite executives and VIP guests in premium hospitality settings.

You will oversee executive spaces, coordinate events, manage requests, and collaborate with F&B, vendors and internal teams to ensure flawless guest experiences for high-profile clients.

Qualifications

• Diploma or relevant professional qualification in Hospitality, Tourism or a related field.
• 3-5+ years of experience in Hospitality, Tourism, or Hotels; experience in premium or executive hospitality is highly preferred.
• Proven experience supporting C-Suite executives, VVIPs or high-profile clients.
• Experience in meeting room, conference, event or executive hospitality services is an advantage.
• Proficient in Microsoft Word, Excel and PowerPoint.
• Strong knowledge of food handling and premium/white-glove service standards.
• Good knowledge of wine, spirits and beverages; cocktail-making skills are an advantage.
• Excellent communication, interpersonal and organisational skills, with strong attention to detail.

Responsibilities

• Deliver warm, discreet and personalised white-glove service to C-Suite executives, VVIPs, clients and guests.
• Oversee and support the day-to-day operations of executive meeting, event and hospitality spaces, ensuring impeccable presentation and service standards.
• Coordinate event setup, execution and breakdown, ensuring all requirements are delivered accurately and on time.
• Anticipate guest needs, handle requests and resolve real-time challenges professionally while maintaining a premium experience.
• Act as a key point of contact for clients, guests, internal teams and event stakeholders, managing enquiries and event requirements efficiently.
• Support F&B and hospitality services, including menu planning, beverage service and special events for senior executives and VVIPs.
• Liaise with caterers, suppliers, AV teams and other vendors to ensure smooth delivery and high service standards.
• Manage visitor registration and movement professionally, while supporting site security and emergency procedures when required.
• Conduct regular checks of event spaces, public areas and facilities, addressing cleanliness, maintenance and presentation issues promptly.
• Maintain event notes, handovers, inventories and other operational records to ensure seamless team coordination.
• Provide feedback to management and proactively identify opportunities to improve service standards and guest experience.

Skills

Communication skills

Interpersonal skills

Organisational skills

Proactive

Solution-oriented

Education

Diploma in Hospitality/Tourism

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

We are looking for a service-oriented Senior Concierge / Concierge to deliver exceptional hospitality and seamless event support for C-Suite executives, VVIPs, clients and their guests. The successful candidate will be confident in a premium hospitality environment, highly attentive to detail, and able to remain composed while managing multiple priorities.

Responsibilities:

• Deliver warm, discreet and personalised white-glove service to C-Suite executives, VVIPs, clients and guests.
• Oversee and support theday-to-day operations of executive meeting, event and hospitality spaces, ensuring impeccable presentation and service standards.
• Coordinate event setup, execution and breakdown, ensuring all requirements are delivered accurately and on time.
• Anticipate guest needs, handle requests and resolve real-time challenges professionally while maintaining a premium experience.
• Act as a key point of contact for clients, guests, internal teams and event stakeholders, managing enquiries and event requirements efficiently.
• Support F&B and hospitality services, including menu planning, beverage service and special events for senior executives and VVIPs.
• Liaise with caterers, suppliers, AV teams and other vendors to ensure smooth delivery and high service standards.
• Manage visitor registration and movement professionally, while supporting site security and emergency procedures when required.
• Conduct regular checks of event spaces, public areas and facilities, addressing cleanliness, maintenance and presentation issues promptly.
• Maintain event notes, handovers, inventories and other operational records to ensure seamless team coordination.
• Provide feedback to management and proactively identify opportunities to improve service standards and guest experience.

Requirements:

• Diploma or relevant professional qualification in Hospitality, Tourism or a related field.
• 3-5+ years of experience in Hospitality, Tourism, or Hotels; experience in premium or executive hospitality is highly preferred.
• Proven experience supporting C-Suite executives, VVIPs or high-profile clients.
• Experience in meeting room, conference, event or executive hospitality services is an advantage.

• Proficient in Microsoft Word, Excel and PowerPoint.
• Strong knowledge of food handling and premium/white-glove service standards.
• Good knowledge of wine, spirits and beverages; cocktail-making skills are an advantage.
• Excellent communication, interpersonal and organisational skills, with strong attention to detail.
• Proactive, adaptable and solution-oriented, with the ability to manage multiple priorities under pressure.

For the Senior Concierge level: Candidates should additionally demonstrate strong leadership, independent decision-making, client management and experience handling high-profile events and VVIP requirements.

We regret to inform that only shortlisted candidates will be notified.

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PERSOL Singapore Pte Ltd RCB No. 200007268E EA License No. 01C4394 Reg. R22105467 (Mary Joyce Ong)