Head Concierge: Elevate Guest Experiences & VIP Service

Marriott Hotel Manila; Malay; Presencial; PHP 279.000 - 469.000; Jornada completa

Descripción de la vacante

Marriott Hotel Manila is seeking a Concierge to support all aspects of concierge functions, ensuring a memorable guest stay through proactive service and local recommendations. The role focuses on guest needs before arrival and throughout their visit, aligned with Four Points by Sheraton standards.

The position emphasizes personal guest care, coordination with staff, and maintaining knowledge of hotel services, local attractions, and VIP guest preferences to deliver exceptional experiences.

Formación

• High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
• OR
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; no prior work experience required

Responsabilidades

• Coordinates day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
• Develops specific goals and plans to prioritize, organize, and accomplish work.
• Supports concierge team to keep them focused on the critical components of operations to drive guest satisfaction and the desired financial results.
• Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.
• Provides recommendations and arranges services for guests as requested (e.g., car rental, airline and train tickets, office services, beauty and barber services, baby sitting, repairs, shopping).
• Maintains knowledge of rooms and their locations, services and facilities of the hotel.
• Provides check-in and check-out services and handles reservations when needed.
• Ensures concierge team effectively handles guest requests and adheres to all hotel policies, procedures and standards while striving towards total guest satisfaction.

Descripción del empleo

Marriott Hotel Manila is seeking a Concierge to support all aspects of concierge functions, ensuring a memorable guest stay through proactive service and local recommendations. The role focuses on guest needs before arrival and throughout their visit, aligned with Four Points by Sheraton standards.

The position emphasizes personal guest care, coordination with staff, and maintaining knowledge of hotel services, local attractions, and VIP guest preferences to deliver exceptional experiences.