Senior Collections Officer

ESC Corporation; Pasig; On-site; PHP 589,000 - 706,000; Full time

Benefits offered by this job

Competitive remuneration

Allowances and benefits

Friendly team environment

Onsite role

Job summary

ESC Corporation in Pasig, Philippines seeks a Senior Collections Officer to manage arrears for SME customers of a fintech. You will negotiate payment plans, resolve disputes, and maintain records to improve collections performance.

The role requires at least four years in collections, SME experience, and strong English, with proficiency in Microsoft Office. Onsite Monday–Friday, 8:30 am–5:30 pm Sydney time.

Qualifications

• Minimum four years of collections experience.
• SME collections experience essential.
• Confident spoken and written English.
• Strong negotiation skills and respectful dialogue.
• Strong organisational skills for multitasking in a fast-paced environment.
• Proficiency with computers and Microsoft Office.
• Awareness of Australian regulatory environment desirable.

Responsibilities

• Manage a portfolio of customers with accounts in arrears, tracking overdue repayments and follow-ups.
• Contact customers by telephone, email, SMS to collect outstanding amounts and negotiate payment arrangements.
• Issue relevant notices within required timeframes.
• Respond to email inquiries promptly and professionally.
• Investigate and resolve account queries and disputes, escalating when needed.
• Maintain accurate records of collections activity and communication.
• Build respectful relationships to support collections and retention.
• Collaborate with sales, customer service and other teams to resolve issues.
• Help develop strategies to improve collections performance.

Skills

Negotiation skills

Communication skills (English)

Organisational skills

Microsoft Office

Tools

Microsoft Office Suite

Job description

Senior Collections Officer

We are seeking an experienced Senior Collections Officer to manage and collect overdue repayments from business customers of an innovative Australian fintech. You will manage a portfolio of customers with accounts in arrears, negotiate payment arrangements, resolve account queries and disputes, and contribute to improvements in collections performance. The successful candidate will bring substantial collections experience, including essential experience collecting from small and medium-sized enterprises.

Key Duties

• Manage a portfolio of customers with accounts in arrears, tracking overdue repayments and following up payment commitments.
• Contact customers by telephone, email, SMS and other approved channels to collect outstanding amounts and negotiate payment arrangements.
• Issue relevant customer notices accurately and within required timeframes.
• Respond to email correspondence promptly, accurately and professionally.
• Investigate and resolve account queries and disputes, escalating matters where required.
• Maintain accurate and current records of collections activity, customer communications and agreed payment arrangements.
• Build respectful customer relationships that support effective collections and customer retention.
• Work with sales, customer service and other internal teams to resolve customer issues and improve the collections process.
• Collaborate with management to develop and implement strategies that improve collections performance.

Skills & Experience

• Minimum four years’ collections experience.
• SME collections experience essential.
• Confident spoken and written English.
• Strong negotiation skills and the ability to handle difficult conversations respectfully and professionally.
• Strong organisational skills and the ability to manage competing priorities in a fast-paced collections environment.
• Proficiency with computers and Microsoft Office
• Understanding of the Australian regulatory environment desirable.

Attributes

• Professional, respectful and customer focused.
• Organised and attentive to detail.
• Persistent and proactive in following up outstanding payments.
• Calm and constructive when handling challenging conversations.
• Sound judgement and a strong sense of accountability.
• Collaborative and committed to improving team performance.

We’re Offering

• Competitive remuneration of up to PHP 58,000 per month, based on skills and experience.
• Attractive allowances and benefits.
• A friendly and supportive team environment.
• Monday–Friday schedule, 8:30 am–5:30 pm Sydney time.
• Onsite role at ESC’s office on ADB Avenue,