Senior Cloud Support Specialist – M365, DNS & Migrations Lead
Cloudstaff
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Benefits offered by this job
Job summary
Cloudstaff is seeking a Senior Customer Support Specialist / Level 2 in the Philippines to provide advanced technical support to customers and serve as a senior resource for the support team. You will resolve complex issues across Microsoft 365, domains, DNS, hosting, migrations and cloud services, mentor Level 1 agents, and collaborate with regional and global teams to sustain high CSAT and SLA adherence.
Strong English communication and a background in cloud/IT support are required, with
Qualifications
- 2+ years experience in Level 2 Cloud/IT Support.
- Strong MS 365, DNS, hosting and email skills.
- Experience with migrations and backups.
- Solid identity and access management knowledge.
- Microsoft SC-300 certification preferred.
Responsibilities
- Provide Level 2 technical support for complex issues.
- Troubleshoot MS 365, DNS, hosting, and cloud services.
- Mentor Level 1 team members and escalate when needed.
- Maintain SLA, CSAT, and KPIs.
- Collaborate with PH-based support and global teams.
Skills
Education
Job description
Cloudstaff is seeking a Senior Customer Support Specialist / Level 2 in the Philippines to provide advanced technical support to customers and serve as a senior resource for the support team. You will resolve complex issues across Microsoft 365, domains, DNS, hosting, migrations and cloud services, mentor Level 1 agents, and collaborate with regional and global teams to sustain high CSAT and SLA adherence.
Strong English communication and a background in cloud/IT support are required, with
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