Senior 2nd Line Service Desk Technician - Remote

Dynamix

Cebu City

Hybrid

PHP 670,000 - 1,004,000

Full time

33 hours ago

Be an early applicant

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Benefits offered by this job

Learning and development opportunities

Generous leave policy

Healthy work-life balance

Job summary

Dynamix is seeking a skilled 2nd Line Service Desk Analyst to provide advanced technical support for escalated Level 2 issues, focusing on Microsoft 365, AD, and related services. You will bridge Level 1 support with specialized IT teams to ensure timely resolution and optimal user experience.

Ideal candidates have 5+ years in Microsoft 365 administration, strong PowerShell skills, and a customer-centric, methodical approach. The role offers hybrid work in Cebu City with remote flexibility.

Qualifications

Bachelor’s degree in Computer Science, Information Technology, or a related field.
5+ years of experience in Microsoft 365 administration or similar roles.
Strong knowledge of Microsoft Office 365 applications and services.
Experience with Active Directory (AD), Group Policy Management, and Azure AD.
Proficiency in PowerShell scripting for automation and administration.

Responsibilities

Provide advanced technical support for escalated Level 2 tickets.
Diagnose and resolve hardware, software, OS related, M365 and basic network issues.
Handle escalated tickets from Level 1 and prioritize accordingly.
Escalate unresolved issues to Level 3 or specialized teams as necessary.
Collaborate with cross-functional teams such as NOC and L1.
Document resolutions and update knowledge base articles.
Assist with user account management (Active Directory, email, and other systems).
Monitor system performance and report anomalies to relevant teams.