Senior Cloud Ops Engineer (L3) - Identity & Incidents

iSupport Worldwide; Pasig; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

iSupport Worldwide is seeking a Cloud Operational Engineer (L3) to act as senior technical authority for multi-client cloud environments. This hands-on role focuses on complex incidents, identity and access, Microsoft cloud platforms, automation, and enforcing operational standards.

You will resolve incidents, manage Entra ID, Azure RBAC/PIM, and Microsoft 365 services while driving automation using PowerShell and Microsoft Graph.

Qualifications

• 6-10+ years of cloud/identity engineering experience.
• Final escalation point in a production environment.
• Strong expertise in Microsoft 365, Entra ID, Azure, Intune, and endpoint management.
• Hands-on ServiceNow experience is required.
• MSP / managed services / multi-tenant experience required.

Responsibilities

• Resolve complex cloud, identity, endpoint, and platform incidents across client environments.
• Manage Entra ID, Azure RBAC/PIM, app registrations, service principals, Conditional Access, and MFA.
• Administer Microsoft 365, including Exchange Online, SharePoint, OneDrive, and Teams.
• Support Intune, Azure Virtual Desktop, Windows 365 Cloud PC, and endpoint environments.
• Troubleshoot DNS, SSO/SAML, SCIM provisioning, Azure VMs, and cloud platforms.
• Lead major incident response and perform root cause analysis for recurring issues.
• Create and maintain technical runbooks, operational standards, and troubleshooting documentation.
• Develop PowerShell and Microsoft Graph automation to reduce repetitive operational work.
• Monitor and support multiple client tenants while maintaining strict tenant isolation and security standards.
• Work within ITIL-aligned incident, problem, change, and knowledge management processes.

Skills

Cloud engineering

Escalation point

Incident management

PowerShell automation

Client communication

Tools

Entra ID

Azure RBAC

Log Analytics

PowerShell

Microsoft Graph PowerShell

ServiceNow

Confluence

Zabbix

Azure Monitor

Job description

iSupport Worldwide is seeking a Cloud Operational Engineer (L3) to act as senior technical authority for multi-client cloud environments. This hands-on role focuses on complex incidents, identity and access, Microsoft cloud platforms, automation, and enforcing operational standards.

You will resolve incidents, manage Entra ID, Azure RBAC/PIM, and Microsoft 365 services while driving automation using PowerShell and Microsoft Graph.