L2 Windows & Cloud Systems Escalation Engineer

ECI; Pateros; On-site; PHP 720,000 - 1,440,000; Full time

Job summary

ECI is seeking a skilled L2 Systems Escalation Engineer to provide advanced Windows Server, Azure AD, Microsoft 365, Exchange Online, Cloud PC, and email security platform support. The role focuses on maintaining high availability, security, and compliance across cloud and hybrid environments.

The ideal candidate will troubleshoot complex incidents, implement security policies, and participate in migration and modernization projects while collaborating with global teams.

Qualifications

• 4–8 years of experience in Windows Server, Microsoft 365, and cloud infrastructure environments.
• Hands-on experience with Exchange Online administration, troubleshooting, and mail flow management.
• Experience supporting Azure AD (Microsoft Entra ID), Microsoft 365, and hybrid identity environments.
• Hands-on experience with Windows 365 Cloud PC administration and support.

Responsibilities

• Administer and support Windows Server (AD DS, DNS, DHCP, Group Policy, DFS, Hyper‑V).
• Manage Azure AD for identity, authentication, and access management.
• Provide L2 support for Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive).
• Administer and troubleshoot Exchange Online, mail flow, transport rules, mailbox permissions, shared mailboxes, retention policies, and email deliverability issues.
• Manage and support Windows 365 Cloud PCs including provisioning, policies, performance monitoring, troubleshooting, and lifecycle management.
• Administer and support Azure Virtual Desktop (AVD) environments including host pools, session hosts, FSLogix profiles, application delivery, and user access management.
• Manage and troubleshoot Proofpoint and Mimecast email security platforms, including message tracing, spam filtering, threat protection, email continuity, archiving, and secure mail flow configurations.

Skills

Windows Server

Microsoft 365

Azure AD

Exchange Online

Azure Virtual Desktop

Email security

PowerShell

Troubleshooting

Hybrid identity

Cloud infrastructure

Tools

PowerShell scripting

Proofpoint

Mimecast

Microsoft Intune

Azure AD admin tooling

Job description

ECI is seeking a skilled L2 Systems Escalation Engineer to provide advanced Windows Server, Azure AD, Microsoft 365, Exchange Online, Cloud PC, and email security platform support. The role focuses on maintaining high availability, security, and compliance across cloud and hybrid environments.

The ideal candidate will troubleshoot complex incidents, implement security policies, and participate in migration and modernization projects while collaborating with global teams.