Professional, Technical Support Engineer (SQL, API, Scripting, AWS or Azure)

Ingram Micro Philippines BPO LLC; Taguig; Hybrid; PHP 800,000 - 1,200,000; Full time

Benefits offered by this job

Hybrid work model

Professional development

Job summary

Ingram Micro Philippines BPO LLC is seeking a skilled Technical Support Engineer to own escalations across Azure, AWS, and ERP-integrated environments. You will lead incident response, perform root cause analysis, and partner with cross-functional teams to enhance system resilience and customer experience.

The ideal candidate has 5+ years in cloud support or related roles, strong SQL/database knowledge, and a customer-first mindset.

Qualifications

• Bachelor’s degree or higher in CS/IS or equivalent.
• 5+ years in cloud support engineering or related roles.
• Experience with SaaS-based cloud solutions.
• Strong SQL/database knowledge (MySQL, MSSQL, PostgreSQL).
• Excellent troubleshooting and communication in a fast-paced global environment.

Responsibilities

• Troubleshoot and resolve advanced cloud issues across Azure/AWS.
• Support hybrid, multi-cloud, and on-prem integrations.
• Lead incident response and RCA activities.
• Collaborate with Engineering, Product, and vendor teams.
• Mentor junior engineers and improve support processes.

Skills

Cloud support engineering

SRE-adjacent roles

SQL & databases

APIs & cloud services

ITIL processes

Communication skills

Multilingual (Spanish/French/Português

Customer-first mindset

Education

Bachelor’s degree in Computer Science/Information Systems

Tools

Datadog

Zabbix

Azure Monitor

CloudWatch

Terraform

Docker

Kubernetes

SAP BRIM/FICO

Job description

Why Join Ingram Micro?

At Ingram Micro, you’ll have the opportunity to grow your career at global scale, working with cutting-edge technologies and diverse teams across regions. We are committed to your development, value inclusion, and empower you to make an impact. Here, your expertise helps shape resilient, future-ready platforms that power businesses worldwide.

Let’s shape tomorrow—together.

About Ingram Micro

Ingram Micro powers the global IT ecosystem—connecting technology vendors, partners, and businesses to unlock the full promise of innovation. With operations reaching over 90% of the world’s population and our digital platform, Ingram Micro Xvantage™, we enable smarter, faster, and more scalable ways to do business. Together, let’s shape tomorrow by driving technology forward and creating real impact across the globe.

About the Team

Our Unified Support team sits at the heart of this mission—ensuring technology runs seamlessly for customers worldwide. Through deep technical expertise, cross-functional collaboration, and a relentless focus on customer success, we solve complex challenges across cloud and ERP-integrated environments while improving reliability, performance, and customer satisfaction.

The Role: Technical Support Engineer

As a Technical Support Engineer, you will act as a technical authority for complex customer challenges, owning escalations across Azure, AWS, and ERP-integrated environments. You will lead incident response, drive root cause analysis, and partner cross-functionally to improve system resilience and customer experience.

What you’ll do:

• Troubleshoot and resolve advanced issues across Azure/AWS services


• Support hybrid, multi-cloud, and on-premises integrations


• Lead critical incident response, including bridge calls and service restoration


• Diagnose outages, performance issues, and configuration errors using monitoring tools and logs


• Troubleshoot ERP and SAP integrations, ensuring stable data flows and operations


• Conduct root cause analysis (RCA) and drive long-term improvements


• Collaborate with Engineering, Product, ERP, and vendor teams


• Maintain documentation, mentor junior engineers, and improve support processes

What You Bring

• Bachelor’s degree in Computer Science, Information Systems, or equivalent


• 5+ years in cloud support engineering, technical support, cloud operations, or SRE-adjacent roles


• Experience troubleshooting SaaS-based cloud solutions


• Solid understanding of SQL and database concepts, including experience with Apache, IIS, MySQL, MSSQL, and PostgreSQL


• Strong troubleshooting ability across APIs and cloud services


• Solid understanding of ITIL processes: Incident, Problem, Change, RCA


• Exceptional communication skills and a customer-first mindset


• Ability to operate effectively in fast-paced, global, high-pressure environments

Nice-to-have specializations:

• Scripting skills in PowerShell and/or Python (Bash a plus)


• Experience with monitoring tools (Datadog, Zabbix, Azure Monitor, CloudWatch)


• SAP BRIM (FICA, CI) or SAP FICO experienceor any SAP module


• Infrastructure as Code (Terraform, CloudFormation)


• Container technologies (Docker, Kubernetes)


• Azure/AWS certifications


• ITIL certification (Foundation or higher)


• Microsoft 365 and Entra ID enterprise experience


• Cloud cost optimization experience


• Native or Fluent in Multiple Languages: Spanish, French, Portuguese, or German

Other Information:

Work Schedule: Must be amenable to work on North America (graveyard shift); must be flexible on weekend work as needed (24x7 support)

Work Setup: Hybrid 10x a month RTO