Senior Client Success & Solutions Analyst

nasdaq; Taguig; Hybrid; PHP 700,000 - 1,100,000; Full time

Benefits offered by this job

HMO coverage for you and your depend-

employee stock purchase plan

equity grant

retirement plan

annual bonus

free counseling sessions

subscription to e-learning platforms

fitness

wellness and more

Job summary

Nasdaq is seeking a Senior Client Service Analyst to support the NTS team in Bonifacio Global City, Taguig. You will drive elicitation and management of requirements across the system development lifecycle, guiding new clients and ensuring the required documents define functionality clearly for both customers and internal teams.

You will manage client relationships, handle complex communications, and design client solutions to exceed KPIs while writing detailed specifications and training users

Qualifications

• Bachelor's degree in any related discipline.
• At least three (3) years of proven experience in financial services or Financial Technology Industry.
• Experience or working knowledge in Capital Markets.
• Experience in using JIRA.
• Excellent English verbal and written skills.
• Experience in a client-facing role.

Responsibilities

• Build and maintain strong client relationships and provide client advice
• Manage difficult client relationships through superior commercial and communications capabilities
• Design solutions for clients which will result in exceeding KPI's
• Elicit detailed business and system requirements from business owners and stakeholders
• Write and produces detailed functional specifications for others
• Write (or assists the technical writer in production of) operational and user documentation including release notes and ensure operational, and user documentation is accurate and complete
• Provide user training on new functionality and handles user queries regarding system functionality
• Respond to unresolved production support issues and participate in analysis and resolution on behalf of the business
• Ensure that issues have full closure and take responsibility to work cross functionally until that closure is obtained. Through the root cause analysis, ensures process/procedure changes occur to prevent a repeat of the issue.
• Under limited supervision, provides input into project schedule, risks, scope of work and budget
• Assume technical role in bid activities, design studies and RFI/RFP related work
• Ensure that operational teams and subcontractors have a clear understanding of client requirements
• Promotes the organization's capabilities to clients, identifies sales opportunities to be forwarded to the account managers, and achieves contract extensions or additional business within the account(s)

Skills

JIRA

English (verbal & written)

Client-facing

Capital Markets

Financial services experience

Stakeholder management

Education

Bachelor's degree

Job description

Nasdaq is seeking a Senior Client Service Analyst to support the NTS team in Bonifacio Global City, Taguig. You will drive elicitation and management of requirements across the system development lifecycle, guiding new clients and ensuring the required documents define functionality clearly for both customers and internal teams.

You will manage client relationships, handle complex communications, and design client solutions to exceed KPIs while writing detailed specifications and training users