Senior Call Center Specialist — Customer Care & Equity

Recruitify_HR; Taguig; On-site; PHP 304,668 - 364,932; Full time

Benefits offered by this job

Equity Incentive Plan

Performance Bonus

Incentives

HMO

Job summary

A recruitment agency is hiring for a call center position in Taguig with a salary of up to 30K. Candidates should have a Bachelor’s degree and 3-5 years of experience in customer service. The role involves managing calls, addressing inquiries, and collaborating with team members. Candidates with excellent communication skills and a customer-centric attitude are preferred. Flexibility in working hours is required, including weekends. Benefits include an equity incentive plan and HMO healthcare.

Qualifications

• 3–5 years of experience in a call center or customer service role.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Flexible working hours may be required, including weekends.

Responsibilities

• Manage inbound and outbound calls while maintaining a high level of customer satisfaction.
• Address customer inquiries, resolve issues, and provide accurate information for product and service queries.
• Document and track customer interactions through internal systems.
• Collaborate with team members to achieve individual and team performance goals.
• Participate in training sessions to improve product knowledge and customer service skills.

Skills

Excellent communication

Interpersonal skills

Problem-solving abilities

Customer-centric attitude

Education

Bachelor’s degree in any field

Job description

A recruitment agency is hiring for a call center position in Taguig with a salary of up to 30K. Candidates should have a Bachelor’s degree and 3-5 years of experience in customer service. The role involves managing calls, addressing inquiries, and collaborating with team members. Candidates with excellent communication skills and a customer-centric attitude are preferred. Flexibility in working hours is required, including weekends. Benefits include an equity incentive plan and HMO healthcare.