Senior Business Applications Administrator

Okta; Manila; On-site; PHP 1,339,000 - 2,678,000; Full time

Job summary

Okta is seeking a Senior Business Applications Administrator to anchor operational health of its Salesforce ecosystem and interconnected business apps. You will support GTM functions, ensure data integrity, and drive automated workflows using AI tools to elevate incident triage and system reliability.

You will lead configuration, security controls, and release management, while collaborating with global teams and leveraging Gearset, ServiceNow, and Jira Service Management.

Qualifications

• 4+ years in business systems administration or tech app support in enterprise environments.
• Strong Salesforce Sales Cloud admin skills (configuration, Flows, permissioning, data loader, reporting).
• Experience with modern enterprise SaaS stacks, ITSM tools (ServiceNow or Jira Service Management), and Gearset.
• Solid understanding of governance, audit and SOX compliance.
• Proven ability to collaborate across time zones with cross-functional teams.
• Clear communication and problem-solving abilities.

Responsibilities

• Provide operational support and incident management for Salesforce ecosystem and connected apps.
• Leverage AI platforms (Gemini, Claude, internal tools) to accelerate root-cause analysis and automate workflows.
• Support go-to-market functions, ensuring data integrity and peak user productivity.
• Mentor frontline admins and serve as escalation point for operational excellence.
• Manage configuration, security, automation, and integration health across the ecosystem.
• Ensure governance, audit readiness, and create SOPs/runbooks for global teams.

Skills

Salesforce Admin

Cross-functional collaboration

ITSM tools

SOX compliance

Communication

Education

Bachelor's degree

Tools

Gearset

Jira Service Management

Job description

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence.

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence.
This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk.

Okta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth.

At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box—we are looking for lifelong learners and critical thinkers who can make us better with their unique experiences and drive.

Join our team! We’re building a world where Identity belongs to you.

The Team

The Enterprise Technology – Agentic Operations team within Okta’s Technology, Data & Intelligence (TDI) organization delivers frontline and specialized business application support across Okta's global enterprise tech stack. Our application landscape is centered on Salesforce and deeply integrated with best-of-breed enterprise platforms, including Clari, DocuSign, Outreach, LinkedIn Sales Navigator, ServiceNow, and Jira.

Our team plays a critical part in realizing Okta’s business outcomes by driving operational clarity, rapid problem resolution, and accountability. We actively empower the broader TDI organization in its core mission: to Accelerate Okta’s Scale and Growth through intelligent automation and resilient systems.

The Opportunity

We are seeking an experienced, proactive, and analytical Senior Business Applications Administrator to anchor the operational health, configuration, and continuous support of our Salesforce ecosystem and interconnected business applications.

In this role, you will support critical Go-To-Market (GTM) functions—spanning Sales, Marketing, Customer Success, and CPQ—ensuring system stability, data integrity, and peak user productivity. You will act as an escalation point for frontline support administrators, champion operational excellence, and actively harness cutting-edge AI technologies (such as Gemini, Claude, and proprietary internal AI tools) to modernize incident triaging and drive automated operational workflows.

Duties & Responsibilities

Operational Support & Incident Management

• Advanced Incident Resolution: Triage, diagnose, and resolve Tier 2/3 incidents across Salesforce and connected enterprise applications in alignment with strict response and resolution SLAs.
• AI-Augmented Operations: Leverage generative AI platforms (Gemini, Claude, and internal custom AI assistants) to accelerate root-cause analysis, automate repetitive support workflows, and optimize ticket triage.
• Critical Period Support: Provide dedicated operational readiness and real-time support during high-stakes business periods, including fiscal month-end and quarter-end close cycles.
• Frontline Mentorship: Serve as an escalation partner and technical mentor to frontline system administrators and support analysts.

System Administration & Ecosystem Health

• Configuration & Maintenance: Manage user provisioning, security controls (profiles, roles, permission sets), workflow automations (Flows), custom objects, page layouts, and reports/dashboards.
• Integration Oversight: Maintain data flow and operational health between Salesforce and third-party SaaS platforms (e.g., Clari, DocuSign, Outreach, ServiceNow).
• Release & Change Management: Execute change sets, sandbox seeding, regression testing, and production deployments following structured release management methodologies.

Governance, Compliance & Documentation

• Security & Compliance: Ensure all system changes and administrative practices strictly adhere to TDI security guidelines, data privacy standards, and SOX controls.
• Audit Readiness: Participate in periodic security and access reviews, proactively addressing vulnerabilities and compliance gaps.
• Knowledge Management: Author and maintain comprehensive standard operating procedures (SOPs), system runbooks, and self-service knowledge base articles for global enterprise support teams.

Qualifications

• Experience: 4+ years of hands‑on experiences in business systems administration or technical application support within enterprise environments.
• Salesforce Expertise: Strong administrative expertise in Salesforce Sales Cloud (configuration, Flow builder, permission management, data loader, reporting).
• Ecosystem & Tooling: Working knowledge of modern enterprise SaaS stacks, including ITSM tools (ServiceNow or Jira Service Management) and version control/release tools such as Gearset.
• Compliance & Governance: Solid understanding of enterprise governance frameworks, audit requirements, and SOX compliance procedures.
• Global Collaboration: Proven track record collaborating effectively with cross‑functional and distributed teams across multiple time zones.
• Communication & Problem‑Solving: Outstanding analytical troubleshooting abilities, active listening skills, and clear technical communication for both colleagues and business stakeholders.

Preferred Qualifications

• Certifications: Salesforce Certified Administrator, Advanced Administrator, or Platform App Builder.
• GTM & CPQ Familiarity: Hands‑on exposure to Salesforce CPQ, Billing, or common revenue architecture workflows.
• AI & Automation Enthusiasm: Experience incorporating LLM tooling (Gemini, Claude, custom GPTs) or workflow scripts into day‑to‑day administrative tasks to improve team efficiency.
• Education: Bachelor’s degree in Information Systems, Computer Science, Engineering, or equivalent practical experience.

The Okta Experience

• Driving Social Impact
• Developing Talent and Fostering Connection + Community

We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one.
Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.
If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding pleaseuse this Form to request an accommodation.
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