Senior Business Analyst | Remote | Dayshift

ZigZag Careers; Pasig; On-site; PHP 1,200,000 - 2,100,000; Full time

Job summary

ZigZag Careers in Manila invites a Senior Business Analyst to lead our APAC product analysis and bridge business needs with engineering, shaping the digital payments roadmap for customers worldwide.

You will translate requirements into clear technical specs, drive data‑driven decisions, mentor the BA team, and collaborate with product, engineering, finance, and sales to deliver value across platforms.

Qualifications

• 5+ years as a Business Analyst or similar role.
• Ability to translate business needs into technical requirements.
• Experience with data reporting tools (Looker, Tableau, SQL).
• Experience leading or mentoring analysts.
• Familiar with APAC payments landscape.
• Strong communication and presentation skills.

Responsibilities

• Bridge business and technology between commercial, operational, and technical teams.
• Elicit, analyse, and document business requirements and translate to user stories and specs.
• Model current and future-state processes, data flows, and system interactions.
• Lead data-driven analysis across technical, financial, commercial topics.
• Collaborate with product, engineering, finance, and sales teams.
• Mentor the BA team and raise analytical standards.

Skills

Business analysis

Stakeholder management

Leadership

Communication

APAC payments knowledge

Data-driven decisions

Education

Bachelor's degree or higher in a relevant field

Tools

Looker

Tableau

SQL

Job description

ZigZag is looking for a Sr Business Analyst to join our team!

About the role

We’re looking for a Senior Business Analyst to join our APAC team and lead our Business Analyst function within Product. You will improve, define, and grow our product capability in the digital payments space for customers across the globe, primarily across the APAC region, connecting deep analysis to the decisions that shape our roadmap.

At the heart of this role is bridging the gap between business and technology. You will sit between commercial stakeholders and engineering, translating business needs into clear, well- structured requirements that engineers can build from, and translating technical constraints and possibilities back into language the business can act on. You make sure that what we build reflects genuine customer and commercial value, and that everyone shares a common understanding of the problem and the solution.

This is a senior role for someone who knows digital payments, is flexible, builds knowledge within teams, and works comfortably across multiple disciplines. You take a customer-first mindset and don’t settle for "good enough." Like us, you have a passion for fintech and a genuine enthusiasm for data-driven decisions, and you lift the capability of everyone around you.

Key Responsibilities

Bridging Business and Technology

• Act as the primary link between commercial, operational, and technical teams, ensuring business goals are clearly understood by engineering and technical realities are clearly understood by the business.
• Elicit, analyse, and document business requirements, then translate them into clear functional and technical specifications, user stories, and acceptance criteria that engineering teams can deliver against.
• Map and model current and future-state processes, data flows, and system interactions to expose gaps, dependencies, and opportunities for improvement
• Translate technical concepts, trade-offs, and constraints into plain business language so stakeholders can make informed decisions.
• Facilitate alignment between stakeholders and engineers, resolving ambiguity early and keeping a shared understanding of scope, value, and priorities.

Insight & Analysis

• Build and maintain the product team’s knowledge of key aspects of our products and services, including technologies, social trends, economic conditions, regulations, and digital payments.
• Lead analysis across technical, financial, commercial, economic, and social topics, using both primary (direct) and secondary (desktop) research sources.
• Champion data-driven decision-making by owning the metrics, reporting, and visualisations the product team relies on to measure performance.
• Stay aware of the latest trends, payment methods, and technologies both inside and outside of fintech.

Opportunity & Business Cases

• Partner with product managers to identify opportunities across our products and the wider business, and shape them into well-defined problems.
• Conduct discovery, gathering qualitative and quantitative data from stakeholders, customers, and the wider industry, to size opportunities and understand their value, impact, and cost.
• Develop robust business cases and support pricing and commercial analysis that infor roadmap prioritisation and trade-off decisions.

Problem Solving & Delivery

• Identify challenges, blockers, and issues affecting operational effectiveness, and work with product managers and engineers to define, assess, document, and execute solutions.
• Take ownership of analysis and requirements projects end-to-end, applying a structured approach and running them effectively to a high standard.
• Support engineering delivery by clarifying requirements, answering questions, and validating that what is built meets the business need.
• Be mindful of relevant scheme, regulatory, and payment-network requirements, ensuring they are reflected in requirements, analysis, and recommendations.

Cross-Functional Partnership

• Work closely with product, engineering, finance, and sales teams to improve existing products and services
• Support sales teams to understand and assess the most suitable data points for their customers, acting as a trusted analytical partner.
• Communicate frequently and clearly with stakeholders, crafting the message to suit the audience, whether engineers or operational and commercial teams.
• Lead, coach, and develop the Business Analyst team within Product, setting standards for analytical quality, requirements practice, and ways of working.
• Mentor analysts and raise the bar for rigour, ownership, and communication across the function.
• Foster a culture of curiosity, experimentation, and continuous improvement.

Skills & Experience

• 5+ years’ experience in a Business Analyst or comparable role, ideally within financial services, payments, or digital business models.
• A proven ability to bridge business and technology, translating business needs into technical requirements and technical detail into business insight.
• Academic qualifications in a relevant field, preferably Computing, Business, Economics, Finance, Statistics, or a related discipline.
• Demonstrated understanding across a range of technologies, payment methods, business models, and customer problems.
• Experience writing clear requirements, user stories, and functional specifications, and working alongside engineering teams to deliver them.
• Hands-on experience with data reporting tools such as Looker, Tableau, SQL, and related applications.
• A structured approach to technical and financial problems, with a proven ability to take ownership and run projects effectively.
• Strong communication and presentation skills, with the ability to influence stakeholders at all levels.
• Ability to work with people from diverse backgrounds in a global environment.
• Experience leading or mentoring a team of analysts.
• Familiarity with the APAC payments landscape and regional regulatory requirements.
• Understanding of modern software architectures, APIs, and cloud platforms, enough to hold a credible conversation with engineers.
• Experience using process mapping and modelling tools (for example Miro, Draw.io) to illustrate problems and processes.
• Experience working alongside agile product and engineering teams, and exposure to experimentation, A/B testing, or pricing and commercial modelling.

ZigZag is committed to building a diverse, inclusive, and equitable workplace. We believe that talent knows no borders, and we welcome individuals from all backgrounds to help us shape the future of work. Guided by transparency and agility, we foster an environment where everyone is valued and empowered to thrive.