Senior Business Analyst – AI Workflows & Global Systems

Willis Towers Watson; Taguig; On-site; PHP 600,000 - 900,000; Full time

Job summary

Willis Towers Watson is seeking a Senior Business Analyst in Manila to translate business needs into scalable processes, requirements, and AI-enabled solutions. You will work with global stakeholders across North America and Asia Pacific to define workflows and governance, and to develop test plans for AI-powered systems.

Responsibilities include analyzing agentic AI workflows, coordinating with product teams, and driving improvements through data analysis and SDLC practices.

Qualifications

• 3-5 years of experience in business analysis or related roles.
• Experience in requirements gathering, user stories, and acceptance criteria.
• Hands-on experience creating and executing test plans and test cases for functional, integration, regression, and UAT.
• Experience supporting AI-enabled solutions, including agentic AI workflows and governance controls.
• Working knowledge of Agile methodologies, SDLC, SQL, data analysis, APIs, and system integrations.
• Strong analytical, problem-solving, communication, and stakeholder management skills.
• Ability to work independently and collaborate across global cross-functional teams.
• Willingness to work a permanent night-shift schedule in Manila.

Responsibilities

• Define business processes, requirements, governance controls, and operational readiness for technology-enabled and AI-enabled solutions.
• Analyze agentic AI workflows, including agent behavior, integrations, decision boundaries, and human oversight controls.
• Partner with product managers, developers, domain experts, and stakeholders to define scalable, testable solutions.
• Develop and execute test plans to validate business rules, AI agent behavior, integrations, exceptions, and user acceptance criteria.
• Perform impact, root-cause, and process analyses to mitigate risks and drive continuous improvement.
• Leverage SQL and data analysis to validate outcomes, troubleshoot issues, and support decision-making.
• Apply Agile and SDLC practices across requirements, testing, implementation, and post-release support.
• Promote quality and consistency through coaching, knowledge sharing, and quality reviews.

Skills

Analytical skills

Problem-solving

Communication

Stakeholder management

Independent work

Team collaboration

Tools

SQL

APIs

Job description

Willis Towers Watson is seeking a Senior Business Analyst in Manila to translate business needs into scalable processes, requirements, and AI-enabled solutions. You will work with global stakeholders across North America and Asia Pacific to define workflows and governance, and to develop test plans for AI-powered systems.

Responsibilities include analyzing agentic AI workflows, coordinating with product teams, and driving improvements through data analysis and SDLC practices.