Senior Business Analyst a month ago

CRIF; Manila; On-site; PHP 600,000 - 1,200,000; Full time

Job summary

CRIF is seeking a Business Analyst in Manila to define and document business processes for credit solutions. You will analyze client pain points, model decision strategies, and configure CRIF platforms with guidance from project teams.

The role involves supporting project life cycles and training stakeholders across the organization. Strong knowledge of credit lifecycle, loans origination, and collections, plus excellent documentation and communication skills, are essential.

Qualifications

• Deep knowledge of credit processes across the client lifecycle.
• Experience with Loans origination and collection stages.
• Ability to document requirements and create use cases.

Responsibilities

• Define and document business processes and decision strategies.
• Configure CRIF solutions and support development teams.
• Coordinate small analyst team and ensure project execution lifecycle.
• Prepare change requirements and training for stakeholders.

Skills

Credit processes knowledge

Loans origination

Customer lifecycle

Documentation skills

English fluency

JIRA

Confluence

MS Office

Tools

JIRA

Confluence

MS Office

Job description

COMPANY DESCRIPTION About CRIF CRIF is a global leader in credit bureau, business information, credit risk solutions and digital solutions.

We elevate businesses to the next level with an expert blend of data and analytics. Through data-driven insights, we empower businesses to make confident, sustainable decisions across the credit lifecycle, while mitigating risk and fuelling growth. Headquartered in Italy with more than 6,000 professionals worldwide, we operate in 39 countries across four continents.

We have a strong presence in Asia with regional headquarters in Hong Kong SAR and Singapore, as well as offices in key cities including, Dushanbe, Hanoi, Ho Chi Minh City, Jakarta, Kaohsiung, Kuala Lumpur, Manila, Shanghai, Shenzhen, Taipei, Taichung, Tashkent, Tokyo and Zhongli. Key Responsibilities: The Business Analyst will be involved in internal and external projects with the responsibility to define and document the business processes, decision strategies and configure them in the Company’s solutions

Responsible for project execution, lead specific parts in the project Responsible for the coordination and skills development plan for a small Team of Business Analysts with diversified seniority In-depth understanding and learning about the products and solutions that company offers

Understanding the client pain points and provide recommendations on how CRIF solutions can address them, also leveraging global best practice and CRIF expertise on the credit processes arena (digital/physical) Drive the client during the collection and discussion on the business requirements, both for decision strategies and business processes, documenting them within company’s standard procedures and templates Follow the implementation of the business requirements defined, configuring the Company software platforms or providing the needed documentation to the software developers and assisting them during the project

Responsible for managing day-to-day project expectation and client work stream Responsible for participating in complete project life cycle execution Lookout for ways to improve product, services, best practices and deliver better value to the customer

Preparation and delivery of change requirements and training to change audiences Assist in presales activities, new product design, performing product/service demonstration. Required Skills:

Functional: Deep knowledge of credit processes (most common credit products, steps end to end, roles involved in the process, decision making criteria, data sources) across the client lifecycle:

1. Loans origination,
2. Customer management (non-delinquent customers),
3. Early Collection (before charge-off),
4. Late Collection (after charge-off)

Excellent documentation, communication, and presentations skills, with strong attention to details Proven business analysis skills and strong understanding of system architecture with experience in BFSI domain solution Sound understanding of Fintech Operations and emerging trends

Product, solutions and technology inclination and experience towards technology Highlight/identify gaps in existing functionality and review requirements with stakeholders Knowledge of business process management principles and main techniques/approaches

Technical: Knowledge of XML and IT technology will be critical to perform the analysis. High level of computer literacy with specific knowledge of Spreadsheets and MS-Office- PowerPoint in particular

Strong skills for creating Use cases, User stories, Flowcharts and documentation Experience in project management tools JIRA, Confluence, Agile etc.

Other essential skills: Problem solving is at the core of our solution. This is a must have.

Pro-activeness and self-driven approach is appreciated Ability to build collaborative and inclusive relationships within and outside of the firm Fluent knowledge of English language.

Knowledge of other Asian languages could be a plus Take accountability for work; produce high quality output without needing constant supervision Communicate clearly and effectively both orally and in writing with persons having diverse backgrounds of knowledge and experience; teach complex concepts and explain technical material to non-technical personnel;