Senior Business Analyst

CRIF; Metro Manila; On-site; PHP 700,000 - 1,000,000; Full time

Job summary

CRIF is a global leader in credit bureau, business information and risk solutions. The Business Analyst will define and document business processes, decision strategies and coordinate a small team of analysts to deliver client-focused solutions.

You will drive client discussions to gather requirements, map processes, and support implementation with documentation for developers and training for stakeholders across CRIF platforms.

Qualifications

• Deep knowledge of credit processes across the client lifecycle including loans origination and collections.
• Excellent documentation, communication and presentations skills with attention to detail.
• Proven business analysis skills and understanding of BFSI system architecture.
• Knowledge of business process management principles.

Responsibilities

• Define and document business processes and decision strategies in CRIF solutions.
• Coordinate and lead a small team of Business Analysts.
• Drive client discussions to gather requirements and map processes.
• Support implementation and provide documentation to developers.
• Deliver change requirements and training to stakeholders.

Skills

Credit processes

Documentation skills

Business analysis

Fintech operations

Gap analysis

Communication

English fluency

Tools

JIRA

Confluence

MS Office

Spreadsheets

XML

Job description

CRIF is a global leader in credit bureau, business information, credit risk solutions and digital solutions. We elevate businesses to the next level with an expert blend of data and analytics. Through data-driven insights, we empower businesses to make confident, sustainable decisions across the credit lifecycle, while mitigating risk and fuelling growth.

Headquartered in Italy with more than 6,000 professionals worldwide, we operate in 39 countries across four continents. We have a strong presence in Asia with regional headquarters in Hong Kong SAR and Singapore, as well as offices in key cities including, Dushanbe, Hanoi, Ho Chi Minh City, Jakarta, Kaohsiung, Kuala Lumpur, Manila, Shanghai, Shenzhen, Taipei, Taichung, Tashkent, Tokyo and Zhongli.

Key Responsibilities:

• The Business Analyst will be involved in internal and external projects with the responsibility to define and document the business processes, decision strategies and configure them in the Company’s solutions
• Responsible for project execution, lead specific parts in the project
• Responsible for the coordination and skills development plan for a small Team of Business Analysts with diversified seniority
• In-depth understanding and learning about the products and solutions that company offers
• Understanding the client pain points and provide recommendations on how CRIF solutions can address them, also leveraging global best practice and CRIF expertise on the credit processes arena (digital/physical)
• Drive the client during the collection and discussion on the business requirements, both for decision strategies and business processes, documenting them within company’s standard procedures and templates
• Follow the implementation of the business requirements defined, configuring the Company software platforms or providing the needed documentation to the software developers and assisting them during the project
• Responsible for managing day-to-day project expectation and client work stream
• Responsible for participating in complete project life cycle execution
• Lookout for ways to improve product, services, best practices and deliver better value to the customer
• Preparation and delivery of change requirements and training to change audiences

Required Skills:

Functional:

• Deep knowledge of credit processes (most common credit products, steps end to end, roles involved in the process, decision making criteria, data sources) across the client lifecycle: i) Loans origination, ii) Customer management (non-delinquent customers), iii) Early Collection (before charge-off), iv) Late Collection (after charge-off)
• Excellent documentation, communication, and presentations skills, with strong attention to details
• Proven business analysis skills and strong understanding of system architecture with experience in BFSI domain solution
• Sound understanding of Fintech Operations and emerging trends
• Product, solutions and technology inclination and experience towards technology
• Highlight/identify gaps in existing functionality and review requirements with stakeholders
• Knowledge of business process management principles and main techniques/approaches

Technical:

• Knowledge of XML and IT technology will be critical to perform the analysis.
• High level of computer literacy with specific knowledge of Spreadsheets and MS-Office- PowerPoint in particular
• Strong skills for creating Use cases, User stories, Flowcharts and documentation
• Experience in project management tools JIRA, Confluence, Agile etc.

Other essential skills:

• Problem solving is at the core of our solution. This is a must have.
• Pro-activeness and self-driven approach is appreciated
• Ability to build collaborative and inclusive relationships within and outside of the firm
• Fluent knowledge of English language. Knowledge of other Asian languages could be a plus
• Take accountability for work; produce high quality output without needing constant supervision
• Communicate clearly and effectively both orally and in writing with persons having diverse backgrounds of knowledge and experience; teach complex concepts and explain technical material to non-technical personnel;