Senior Best Practice Consultant - Data & Insights

Sun Life; Taguig; On-site; PHP 1,000,000 - 1,400,000; Full time

Job summary

Sun Life is seeking a Senior Best Practice Consultant to lead business analysis, insight discovery, and value realization for critical Client Care Centre (CCC) initiatives. This role tackles complex operational problems, assesses business impacts, and turns analysis into clear recommendations that improve performance and support confident decision-making.

The ideal candidate collaborates with business leaders, Business Analytics, and cross-functional stakeholders, leveraging analytical skills to

Qualifications

• Bachelor’s degree in Business, Analytics, or a related field.
• 5+ years of relevant work experience in business analysis, operational performance, analytics, or a similar role within a Call Centre or comparable operations environment.
• Strong analytical capability with the ability to translate complex problems into actionable, data-driven recommendations.
• Advanced proficiency in Microsoft Excel with pivot tables, formulas, data analysis, and operational reporting.
• Working proficiency in Tableau, including dashboards and reporting views.

Responsibilities

• Conduct in-depth business and operational analysis across CCC initiatives to identify trends, risks, opportunities and impacts.
• Define, track and communicate pre- and post-release success measures and identify drivers of variance.
• Develop and maintain data models and reporting views to support consistent tracking of initiative impacts.
• Challenge assumptions, validate findings and develop clear recommendations for business decisions.
• Communicate complex problems and data-driven insights to stakeholders at senior levels.

Skills

Excel

Tableau

Communication

Stakeholder management

Data analysis

Education

Bachelor’s degree in Business/Analytics or related field

Tools

Tableau

Job description

Sun Life is seeking a Senior Best Practice Consultant to lead business analysis, insight discovery, and value realization for critical Client Care Centre (CCC) initiatives. This role tackles complex operational problems, assesses business impacts, and turns analysis into clear recommendations that improve performance and support confident decision-making.

The ideal candidate collaborates with business leaders, Business Analytics, and cross-functional stakeholders, leveraging analytical skills to