Senior Benefits Specialist – Client-Facing & Open Enrollment

Dayforce; Filipinas; Teletrabalho; PHP 3 466 000 - 4 726 000; Tempo integral

Resumo da oferta

Dayforce is seeking a Benefit Specialist III to support US benefits for assigned customers in North America. This client-facing role involves case management, Tier II support, and Open Enrollment participation. The ideal candidate will have strong English communication, analytical skills, and knowledge of benefit compliance.

You will partner with processing teams, contribute to SOPs, and help improve benefit configurations. Dayforce values customer satisfaction and continuous improvement.

Qualificações

• At least 3 years of experience in US benefits.
• High school diploma or GED required; bachelor’s preferred.
• Strong verbal and written English communication.
• Knowledge of US benefit compliance and regulatory requirements.

Responsabilidades

• Triage inquiries and provide solutions via CRM tool.
• Provide Tier II support for Employee Contact Center questions.
• Explain benefit features and plan configuration; research issues.
• Test changes to plan configuration and release items.
• Create SOPs for new customers and customize to need.
• Support processing team with standard benefit processes.
• Participate in Open Enrollment testing and related processes.
• Suggest product enhancements to benefit customers and the support model.
• Maintain high customer satisfaction by understanding customer needs.

Conhecimentos

English communication

Customer service

Analytical thinking

Formação académica

High school diploma or GED

Bachelor's degree in business or HR

Ferramentas

CRM tool

Descrição da oferta de emprego

Dayforce is seeking a Benefit Specialist III to support US benefits for assigned customers in North America. This client-facing role involves case management, Tier II support, and Open Enrollment participation. The ideal candidate will have strong English communication, analytical skills, and knowledge of benefit compliance.

You will partner with processing teams, contribute to SOPs, and help improve benefit configurations. Dayforce values customer satisfaction and continuous improvement.